Technical Supervisor

Metropolitan Transportation Authority•Hudson, NY

4d•Onsite

About The Position

The Technical Supervisor provides electrical, mechanical, and analytical support to Metro-North Railroad maintenance facilities to ensure the safety, reliability, and availability of the rolling stock fleet. The role oversees diagnostic and technical activities for Electrical Multiple Unit (EMU), diesel, and/or push-pull equipment, including cab cars and coaches. It ensures equipment complies with federal regulations and Metro-North standards, and supervises agreement supervisors who provide technical assistance to shop personnel. The position also supports fleet performance initiatives, preventive maintenance programs, and continuous improvement across maintenance operations. The role is based primarily at Croton Harmon and is not eligible for telework. The stated shift is 7:00 a.m.–3:30 p.m.; however, the supervisor must be able to work various shifts and locations to support a 24-hour, seven-day operation, may need to work outside regular hours, and will be on call for emergencies.

Requirements

Excellent interpersonal, oral, and written communication skills.
Excellent organizational and project management or planning skills.
Excellent mechanical skills and abilities.
Technical competence to diagnose electrical and electronic devices to the component level.
Working knowledge of microprocessor-based systems and applicable diagnostic software or applications.
Working knowledge of Microsoft Office Suite.
Working knowledge of equipment maintenance operations, inspection forms, and inspection procedures.
Working knowledge of test and diagnostic equipment.
Ability to work various shifts and locations to support a 24-hour, seven-day operation; must be on call and respond to emergencies as required.
Associate's degree in Electrical Engineering or a related field, or demonstrated equivalent experience, education, and/or technical credentials, which may include two additional years of related experience in lieu of the degree.
At least 3 years of experience repairing or diagnosing EMU, diesel, and/or push-pull equipment, including at least 2 years working on air brakes and related systems.
At least 2 years of experience managing staff and/or projects.
Valid driver's license.

Nice To Haves

Familiarity with departments across Metro-North, particularly the Customer Service and Stations Department.

Responsibilities

Provide troubleshooting and analytical support for self-propelled EMU, diesel, and/or push-pull equipment, including cab cars and coaches.
Ensure equipment released for service meets federal regulations and Metro-North standards.
Oversee and support test-train activities to evaluate, qualify, and document equipment performance.
Protect revenue-equipment service by supporting reliability and performance standards.
Maintain documentation of equipment repairs, defects, failures, and corrective actions.
Guide and support shop and field personnel in troubleshooting, repairing, and verifying equipment operation.
Supervise agreement personnel and assist with administrative activities.
Select, develop, and motivate staff; support team members' career development; provide coaching and counseling; and manage individual and team performance.
Create a professional and inclusive environment in which staff can develop and contribute.
Provide technical support for developing, implementing, and improving preventive and planned maintenance activities.
Observe contractor work, review and approve invoices when work meets contractual standards, address contractor performance issues when possible, and escalate issues when needed.