Technical Field Supervisor

NH Ross • Middle Island, NY

3d • $85,000 - $120,000

About The Position

NH Ross is a family-owned and operated company founded in 1971 that provides residential heating, cooling, plumbing, gas conversion, and electrical services in Suffolk and Nassau Counties. The Technical Field Supervisor is a hands-on leader and technical resource for the installation team, preparing for jobs in advance and supporting installers to achieve quality outcomes. The role involves understanding each sold job, its scope, equipment, materials, tools, and potential obstacles before it is scheduled and performed. The supervisor also develops installers, monitors job quality and costs, coordinates fleet and inventory needs, and maintains safety, code-compliance, and customer-satisfaction standards. ServiceTitan training is provided if needed.

Requirements

• Approximately 7–10 years of hands-on field experience and proven leadership in residential HVAC service and installation.
• Expertise in boilers.
• Experience leading a crew as a lead installer, foreman, or supervisor.
• Comfort working with numbers and field service software.
• Strong organizational skills and ability to manage labor, materials, and schedules.
• Excellent communication and coaching skills.
• A preparation-focused approach that includes reading manuals and following through before, during, and after each job.
• Commitment to maintaining a clean, safe, and efficient work environment.

Nice To Haves

• Experience in plumbing and electrical installations.
• ServiceTitan experience; training is provided for candidates without it.

Responsibilities

• Review sold jobs with the seller, clarify the scope, and understand job requirements before scheduling.
• Learn the equipment for each job by reviewing manuals, identify required tools, and anticipate obstacles that may affect the sold time.
• Ensure materials are ordered and staged for each sold job and inspect materials for damage.
• Set daily expectations with installation crews and review proposals, materials, and tools before each job.
• Provide hands-on field support and in-the-moment training to crews.
• Help lead regularly scheduled office technical training in plumbing, heating, cooling, and electrical work.
• Hold regular one-on-one meetings with installers, set expectations, provide feedback, and hold the team accountable.
• Monitor job progress, conduct site inspections, and complete quality-control checklists.
• Maintain callbacks.
• Track job costing, including labor, materials, and sold hours versus actual hours, and report results to leadership.
• Use ServiceTitan to obtain reports and job information in support of the team.
• Keep jobs on time and within budget to meet company financial goals.
• Schedule and track truck maintenance and repairs.
• Partner with the Parts Manager to hold technicians accountable for truck inventory.
• Collaborate with sales and coordination teams to prepare jobs and resolve issues promptly.
• Communicate professionally with customers, crews, and leadership.
• Maintain standards for safety, code compliance, and customer satisfaction.

Benefits

• Competitive compensation plus bonus earnings, with stated annual earnings of $85,000–$120,000+.
• Full healthcare benefits; further details are discussed during the interview.
• 401(k) retirement plan with up to a 3% company match.
• PTO, sick and personal days, and holiday pay.
• Company-provided iPhone, iPad, and integrated software tools.
• Company vehicle.
• Ongoing leadership and ServiceTitan training.
• Opportunities for improvement or advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed