Technical Field Supervisor

NH Ross • Middle Island, NY

2d

About The Position

NH Ross is a family-owned and operated company founded in 1971 that provides residential heating, cooling, plumbing, gas conversion, and electrical services in Suffolk and Nassau Counties. The Technical Field Supervisor is a hands-on leader and technical resource for the installation team, responsible for preparing jobs before they are scheduled, supporting installers in the field, developing the team, and maintaining quality and operational standards.

The supervisor reviews sold jobs with the seller to understand their scope, equipment, materials, tools, and potential obstacles. They ensure materials are ordered, staged, and inspected, and set daily expectations with install crews. The role also involves field support and training, one-to-one coaching, job progress monitoring, site inspections, quality control, and callback management.

The position tracks job costs, including labor, materials, and sold versus actual hours, and uses ServiceTitan to access reports and job information. It also oversees truck maintenance and repairs, works with the Parts Manager on truck inventory, and collaborates with sales and coordination teams. The supervisor is expected to communicate professionally and uphold safety, code compliance, and customer satisfaction standards.

Requirements

• Approximately 7–10 years of hands-on field experience and leadership in residential HVAC service and installation.
• Expertise in boilers.
• Experience leading a crew as a lead installer, foreman, or supervisor.
• Comfort working with numbers and field service software.
• Strong organizational skills and ability to manage labor, materials, and schedules.
• Excellent communication and coaching skills.
• A preparation-focused mindset, including reading manuals and following through before, during, and after jobs.
• Commitment to maintaining a clean, safe, and efficient work environment.

Nice To Haves

• Experience in plumbing and electrical installations.
• ServiceTitan experience; training is provided for candidates who do not have it.

Responsibilities

• Review each sold job with the seller, clarify the full scope, and identify equipment, tool, material, timing, and site obstacles before scheduling.
• Read equipment manuals and specifications and become familiar with products being installed.
• Ensure the correct materials are ordered and staged, and inspect materials for damage.
• Set daily expectations with installation crews and review proposals, materials, and tools before each job.
• Provide hands-on field support and in-the-moment training to installation crews.
• Help lead regularly scheduled technical training in the office covering plumbing, heating, cooling, and electrical.
• Hold regular one-to-one meetings with installers, set expectations, provide feedback, and maintain accountability.
• Monitor job progress, conduct site inspections, complete quality control checklists, and maintain callbacks.
• Track job costs, including labor, materials, and sold hours compared with actual hours, and report results to leadership.
• Use ServiceTitan to access reports and job information that support the team.
• Keep jobs on time and within budget to meet company financial goals.
• Ensure truck maintenance and repairs are scheduled and tracked.
• Partner with the Parts Manager to hold technicians accountable for truck inventory.
• Collaborate with sales and coordination teams to prepare jobs and resolve issues quickly.
• Communicate professionally with customers, crews, and leadership.
• Maintain safety, code compliance, customer satisfaction, and a clean, safe, and efficient work environment.

Benefits

• Competitive compensation plus bonus earnings, with stated annual earnings of $85,000–$120,000+.
• Full healthcare benefits; further details are discussed during the interview.
• 401(k) retirement plan with up to a 3% company match.
• PTO, sick and personal days, and holiday pay.
• Company-provided iPhone and iPad, with integrated software tools.
• Company vehicle.
• Ongoing leadership and ServiceTitan training.
• Opportunities for improvement or advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed