Technical Success Manager, Growth

CircleCI • San Francisco, CA

4h • $84,500 - $105,500 • Remote

About The Position

We're looking for an outstanding Growth Technical Success Manager to help lead the success and expansion of a large book of business within our largest revenue-assisted customer segment. This role is ideal for someone with strong technical depth who enjoys applying critical thinking to customer problems, accelerating time-to-value, and finding scalable, high-leverage ways to drive CircleCI adoption across a high-volume book of business. You'll join a team of Growth TSMs responsible for customers spanning diverse industries and deployment types. Success in this role means thinking with a one-to-many mindset — using data, digital programs, and increasingly AI-assisted tooling to deliver personalized, high-impact engagement at scale. You'll be expected to deeply understand the segment's unique business challenges and ensure that customers' investment in CircleCI translates to measurable, relevant business outcomes.

Requirements

• 4+ years of experience in B2B customer success, technical support, or account management, including 2–5 years in technical or customer-facing roles within software or technology.
• Solid technical expertise in CI/CD practices, software development workflows, cloud technologies, and DevOps methodologies; proficiency in Git and GitHub is a plus.
• Demonstrated ability to meet or exceed revenue growth and retention targets, with the strategic instincts to identify risk and expansion signals across a large customer base.
• AI fluency — actively using AI tools (e.g., Claude, ChatGPT, Copilot) in day-to-day workflows to draft communications, analyze data, surface insights, or scale customer engagement.
• Proficiency in customer success and support tooling such as Zendesk, HubSpot, Vitally, and Mode; comfortable navigating multiple systems and drawing actionable conclusions from data.
• Exceptional written and verbal communication skills with the ability to translate technical value into business impact for a range of audiences.

Nice To Haves

• Previous exposure to competing CI/CD platforms (GitHub Actions, Jenkins, GitLab CI, Buildkite) or DevOps tooling beyond CircleCI.
• Experience building or contributing to scaled digital CS programs (onboarding sequences, nurture campaigns, community channels).
• Background in technical content creation: instructional videos, email sequences, webinars, or documentation.
• Familiarity with prompt engineering or building AI-assisted workflows to automate or augment customer success activities.

Responsibilities

• Employ a strategic, one-to-many approach across growth customers — providing top-tier technical guidance, optimization insights, and best practices that maximize the value each customer derives from CircleCI.
• Design and deliver digital programs, office hours, and scaled touchpoints — in collaboration with the broader growth team — that drive retention, product adoption, and measurable customer outcomes.
• Create technical educational content (videos, email sequences, webinars) and educate customers on new and existing platform features, ensuring the segment stays informed and engaged without requiring 1:1 time for every interaction.
• Leverage AI tools to surface usage insights, draft personalized outreach, analyze customer health signals, and automate repetitive tasks — bringing efficiency and precision to how you manage a large, diverse book of business.
• Partner with Product, Sales, and Support to mitigate churn risk, relay segment-level customer feedback, and tailor communications to meet customers' specific needs and contexts.
• Contribute to the evolution of playbooks, tooling, and program design by sharing learnings from the segment and staying current on CI/CD trends, platform capabilities, and emerging customer success practices.

Benefits

• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed