Technical Success Manager

Zscaler•Kilgore, TX

10d•$119,000 - $170,000•Remote

About The Position

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Technical Success Manager to join our team. This is a remote, Northeast (NJ, DC, NYC, MA, NC)-based role, reporting to the Senior Manager, Technical Success in the Customer Success department. In this role, you will act as the primary technical partner for customers, helping them successfully adopt, use, and derive ongoing value from the company's product or platform. This role combines relationship management, technical guidance, and cross-functional coordination to improve customer outcomes, reduce risk, and support retention and growth.

Requirements

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
Experience in customer success, technical account management, solutions engineering, or a similar customer-facing technical role
Ability to explain technical concepts clearly to both technical and non-technical stakeholders
Demonstrated experience managing customer relationships, driving adoption, and mitigating risk across accounts
Strong problem-solving skills with the ability to troubleshoot issues and coordinate cross-functional resolution

Nice To Haves

Experience leveraging AI-powered predictive analytics or conversational intelligence tools to monitor customer health metrics, automate risk detection, and scale proactive enablement strategies
Experience supporting SaaS, cloud, API, data, or enterprise software products
Experience with customer health metrics, renewal support, or expansion-focused account planning

Responsibilities

Own a portfolio of customers and drive technical adoption, value realization, and long-term success
Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements