Technical Partnership Success Manager

Vibrant Planet•Truckee, CA

3d•$115,000 - $135,000•Remote

About The Position

Vibrant Planet is seeking a Partnership Success Manager to join their team. This role will be the external face of Vibrant Planet's platform and data products, guiding customers in leveraging these tools for wildfire resilience planning. The Partnership Success Manager will collaborate with the Impact team, as well as internal science, product, and engineering teams. The ideal candidate will possess a blend of interpersonal skills and technical fluency, capable of facilitating meetings, understanding customer needs, and clearly communicating complex scientific and data-driven concepts to non-technical audiences. Technical responsibilities include familiarity with spatial data and basic GIS workflows for troubleshooting and guiding users. Experience in wildfire resilience, land management, or related fields is highly desirable.

Requirements

BA/BS in Natural Resources, Environmental Science, GIS, or related field (preferred).
2+ years of relevant work experience in one or all of the following areas: Community wildfire planning processes including Community Wildfire Protection Plan development or community wildfire risk mitigation project design.
Fire Protection and/or Forestry agencies practicing wildfire risk mitigation.
Fire behavior modeling, including fuel models, fire intensity metrics, burn probability, and fire behavior simulation platforms (e.g., FlamMap, FSim, or equivalent).
GIS, including ArcGIS or QGIS, applied to wildfire risk mapping or mitigation and planning efforts.
Detail-oriented with a proven track record of independent accountability.
Strong interpersonal and communication skills, with demonstrated ability to build trust with partners and clearly translate complex technical or scientific concepts for non-technical audiences.
Comfort presenting to large audiences and giving live technical demonstrations.
Excitement for building relationships with a wide range of clients by maintaining a professional, personable, and engaging demeanor.
Ability to thrive in an environment of uncertainty and ambiguity, where change is frequent and team needs change quickly to address customer needs.
Proven track record of designing, refining, or implementing scalable processes and/or workflows that improve overall team success to reach goals or meet company metrics.
Proficient in ArcGIS or QGIS, including vector and raster operations and spatial data best practices, with the ability to work independently and train others confidently in these skills.
Knowledge of fire ecology and wildfire suppression tactics.
Knowledge of the ecological and societal dimensions of forest management and wildfire resilience within the WUI throughout the western US.
Passion for our mission.
Full time, year-round employment.
Pacific or Mountain Timezone hours and US location.
An operational independent/home office with sufficient internet speeds.

Nice To Haves

Some travel is required.

Responsibilities

Virtually, or in person, lead stakeholder or multi-jurisdictional meetings.
Understand the needs and pain points of each collaborator or stakeholder and work with them to problem solve.
Promptly track and respond to client needs in an organized, detail-oriented manner.
Independently research and prepare written, audio-visual, or other forms of communication describing complex scientific processes to a layperson audience.
Communicate the value and return on investment that Vibrant Planet provides to the customer's organization, their stakeholders, and their planning needs.
Communicate clearly with internal science and engineering teams.
Perform basic vector operations including buffering, clipping, and geometry cleanup to prepare spatial data for use in the Vibrant Planet platform.
Troubleshoot common spatial data issues such as invalid geometries, incorrect projections, and file formatting problems.
Review client-supplied spatial data to confirm it matches their intent and will work correctly in our system.
Lead customer-facing office hours and tutorials covering foundational spatial data workflows, occasionally in ArcGIS or QGIS.
Partner with the product team to test new features and products from a customer's perspective.