Technical Success Manager

Snyk•Boston, MA

1d•$91,800 - $135,000•Hybrid

About The Position

As a Technical Success Manager, you will be a trusted, day-to-day partner for our enterprise customers, helping them adopt and get lasting value from Snyk’s Application Security platform. You’ll be the advisor who turns "security" from a blocker into an enabler, guiding engineering and security teams through their DevSecOps journey. If you are passionate about helping customers navigate change and unlocking business value through data-driven analysis, this is a great opportunity to grow your career at the intersection of technology and customer success.

Requirements

3+ years of experience in a customer-facing technical role, engaging with both practitioners and stakeholders to solve business problems with advanced technologies.
Experience working closely with technical customers within the Enterprise space in North America.
Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
Experience supporting technical or engineering initiatives, with strong problem-solving and business case skills.
Strong communication skills, with the ability to facilitate discussions, handle objections, and influence stakeholders from end-users to managers.
Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.

Nice To Haves

Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
Have experience supporting technical transformation or change management projects.
Have a history of problem-solving and innovation in developing technology programs.
Possess a Bachelor’s Degree in computer science, technology, engineering, math, business, or equivalent experience.
Enjoy translating complex technical wins into clear business value—you love a good success story!

Responsibilities

Drive adoption and value realization for a portfolio of enterprise customers across their Application Security workflows.
Build and foster trusted relationships with stakeholders across customer engineering and security teams to support adoption and retention.
Deliver structured onboarding programs that help customers achieve their security program goals using Snyk’s suite of products.
Advocate internally for customer needs, partnering with Product, Sales, and Support to flag risks and inform roadmap feedback.
Prepare and help facilitate business review meetings (QBRs), using data to demonstrate ROI and surface expansion opportunities.
Coordinate internal and external resources to remove barriers to adoption and resolve technical challenges.