Technical Success Manager
About The Position
At AppsFlyer, we believe every challenge is an invitation to innovate. We're looking for a Technical Success Manager to help us shape the future of measurement. In this role, you'll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact. About the role As a Technical Success Manager, you'll serve as the trusted technical advisor for a portfolio of strategic customers, partnering with technical stakeholders to drive product adoption, solve complex challenges, and maximize business value. Working closely with Customer Success, Product, Engineering, and Partnerships, you'll help customers unlock the full potential of the AppsFlyer platform while influencing long-term technical success.
Requirements
- 7+ years of experience in a client-facing technical role, such as Technical Account Manager, Solutions Engineer, Customer Success Engineer, SDE, or similar.
- Proficiency in at least one programming, scripting or query language (e.g., Python, JavaScript, SQL).
- Exceptional communication and presentation skills, with the ability to translate technical concepts into business value for executive, technical, and operational audiences.
- Strong analytical, troubleshooting skills and problem solving skills
- Strong project and stakeholder management skills
- Experience leveraging AI tools (e.g., ChatGPT, Claude) to improve productivity, scale customer engagement, and enhance workflows such as account research, analysis, communication, and strategic planning.
Nice To Haves
- Deep familiarity with Ad tech and Martech landscapes, including mobile, web, CTV, attribution, and analytics platforms.
- Proven background navigating complex SaaS environments, digital advertising ecosystems, and omnichannel data integrations.
- Strong track record of engaging with and influencing executive stakeholders, senior technical leadership, and diverse large-scale audiences.
Responsibilities
- Own relationships with client technical stakeholders (Product, Engineering, and Technology teams) post-onboarding, driving adoption, value realization, and long-term success with the AppsFlyer platform.
- Develop and execute technical account roadmaps by translating business objectives into project deliverables, technical milestones, and product adoption plans aligned with technical stakeholders.
- Lead solution scope and design for complex customer use cases, including custom integrations, and product configurations, in partnership with Product and Engineering teams.
- Partner closely with Customer Success Managers (CSMs) to provide technical guidance, solution design, and issue resolution for strategic accounts.
- Serve as a trusted advisor and subject matter expert across AppsFlyer products, educating customers on platform capabilities, best practices, and new features.
- Collaborate cross-functionally internally with Sales, Customer Success, Product, Partnerships, and Engineering to influence product strategy, resolve technical challenges and deliver customer outcomes.
- Document and scale reusable technical solutions, implementation patterns, and best practices across customers and internal teams.
- Lead strategic discussions with both technical and executive stakeholders, influencing adoption and long-term platform strategy.
- Represent AppsFlyer at customer meetings, industry events, and conferences (up to 20% travel).
Benefits
- mental health programs like Be Well
- Global Employee Exchange Program
- fitness programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
