Customer Success & Growth Manager

NielsenIQ

3d•Hybrid

About The Position

This full-time role will require you to work closely with the Head of Business Development to drive revenue growth through the development of business opportunities and new revenue streams across both new and existing clients. In addition, you will be required to ensure accurate, up-to-date and consistent commercial management of client accounts across the commercial team. The role will also support the successful onboarding and early-stage development of new clients, ensuring strong initial engagement and long-term value realisation and enhancing the overall client experience across the business. The role combines business development, sales and commercial operations responsibilities, the latter of which will ensure a consistent and structured approach to revenue generation, client set-up, sales documentation and data management across the commercial team. The person applying for this role should be highly organised, commercially aware, proactive and a strong communicator, with the ability to manage multiple priorities and stakeholders.

Requirements

Strong commercial awareness and judgement
Highly organised with strong attention to detail.
Excellent communication skills (written and verbal)
Strong interpersonal and stakeholder management skills.
Ability to manage multiple priorities and deadlines
Proactive and solution-oriented mindset
Strong Excel skills
Experience with CRM systems (Salesforce preferred)
Customer-focused with an understanding of client lifecycle management

Responsibilities

To support revenue growth through new business development and expansion of existing opportunities and explore and commercialise BookData products and services to prospective clients within and outside of the Book Industry.
To manage a pipeline of and execute non-client and client ad hoc sales opportunities in partnership with the Head of Business Development and the Account Management team.
To contribute to the consistency and effectiveness of the commercial function through strong CRM and process management and support the onboarding and early-stage development of new clients to maximise engagement and retention.
To become an integral member of our team, to contribute knowledge, skills and ideas for the wider business benefit and to drive your own development and career path.
Develop a solid understanding of our data solutions, customers and the industry to support business growth.
Support the identification and development of new prospects and revenue opportunities and assist in building and maintaining a strong sales pipeline.
Support proposal development, pricing and commercial documentation and contribute to event and award-related sales activity.
Own the end-to-end management of client ad hoc sales requests and opportunities.
Work closely with Account Managers to identify, prioritise and convert ad hoc revenue opportunities and prepare proposals, pricing and commercial recommendations for ad hoc work.
Ensure timely follow-up and delivery of ad hoc sales to maximise revenue conversion and maintain clear visibility of ad hoc sales activity and ensure accurate recording in CRM.
Maintain accurate and up-to-date records in the CRM (Salesforce) system, including: Client records, proposals, pricing and commercial documentation.
Submit and manage billing requests and liaise with the accounts team and ensure consistency in CRM usage across the commercial team.
Support pipeline management and reporting and contribute to improving commercial processes, pricing consistency and documentation standards.
Lead the onboarding of new clients, including account setup and initial engagement and provide introductory guidance on systems, helpdesk and services.
Deliver initial product walkthroughs and training where required and ensure a smooth transition and formal handover to the Account Management team.
Support early-stage client engagement to maximise value and retention.
Work closely with Business Development, Account Management, Marketing and Finance teams and support the wider team with commercial queries, documentation and process guidance.
Contribute ideas to improve efficiency, consistency and scalability of the commercial function.