Growth Customer Success Associate

Flowcode • New York, NY

5d • $65,000 - $75,000 • Onsite

About The Position

Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.

This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

Part strategist. Part operator.

Requirements

• 1-3 years in Customer Success or Account Management
• Proven track record managing a high-volume book of business
• HubSpot or equivalent CRM experience
• Strong written communicator with sharp analytical instincts
• Comfortable in a fast-paced, figure-it-out environment

Nice To Haves

• Managed a scaled book of business and know how to prioritize ruthlessly
• Obsessive about signals and move fast on them - health scores, engagement dips, low adoption
• Saved accounts others would have let churn
• Can build and optimize automated email workflows and actually measure whether they work
• Ramp fast on new tools and don't need hand-holding
• Build trust with customers quickly and keep it

Responsibilities

• Full lifecycle management for a scaled portfolio from onboarding through renewal
• Proactive outreach and issue resolution tied to health scores and adoption signals
• Automated workflows that drive product education and value realization
• Early churn detection and recovery plays
• Upsell and cross-sell pipeline in partnership with Sales
• Internal voice of the customer, always surfacing insights to Product and GTM teams

Benefits

• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed