Customer Growth Associate

Henry•New York, NY

5d•Onsite

About The Position

Henry is redefining how commercial real estate professionals generate deal materials - pitch decks, BOVs, and loan packages - by combining generative AI with proprietary data integrations. We’re the fastest-growing AI-native proptech company in the world, backed by tier one VCs including YC and Susa Ventures and already used by 80% of the top CRE brokerages in the world. We’re hiring a Customer Growth Associate to own a book of commercial real estate broker accounts through the middle of their lifecycle - post-onboarding through renewal. This is a high-energy, relationship-driven role. If you like being in motion - talking to customers, jumping on calls, texting, solving problems in real time - you’ll love this seat. The best people here don’t wait for things to happen. They’re in constant touch with their accounts, building real relationships and making sure nothing slips. You’re not just maintaining accounts - you’re growing them. That means spotting opportunities, getting new teams excited about Henry, and helping your customers win more deals using the product. At Henry, CS isn’t a support function sitting in the background. It’s front-line, fast-paced, and deeply embedded in the customer’s day-to-day. You’ll feel the impact of your work immediately - when a deck gets out faster, when a broker wins a deal, when a team fully buys in.

Requirements

1-3 years of experience in customer success, account management, or a similar role with revenue or expansion ownership
Strong relationship-builder who enjoys frequent customer interaction
Commercially minded - able to identify growth opportunities
Proactive by default - you create touchpoints, not wait for them
Highly organized and able to manage a large book of accounts without dropping details
Data-curious - comfortable using usage signals to inform decisions and outreach

Responsibilities

Run a high-volume book of CRE broker accounts, with accountability for retention, expansion, and overall account health
Identify and execute on upsell and expansion opportunities (new teams, users, and use cases)
Partner with customers to increase product adoption and embed Henry into their day-to-day workflows
Support and lead renewal conversations, ensuring clear ROI and continued partnership
Build strong, trust-based relationships through consistent, high-touch engagement
Develop a deep understanding of your accounts - how they operate, what they prioritize, and how they measure success
Stay close to day-to-day activity to proactively identify risks and opportunities
Be comfortable reaching out directly (calls, texts, email) to maintain momentum and alignment
Drive consistent engagement across your book - you don’t let accounts go quiet
Act quickly on usage signals and customer behavior, translating data into action
Connect customer and product, turning feedback into action
Operate with urgency, strong follow-through, and a high standard of ownership