Technical Specialist

Ecolab • Columbus, OH

1d • Onsite

About The Position

Ecolab is seeking a Technical Specialist II - Water (formerly Junior iChlor Engineer) to join its Nalco Water Institutional team. The role supports water treatment applications across a variety of industries and focuses on developing long-standing client relationships, meeting customer expectations, and delivering service. The specialist takes a hands-on approach, managing technical projects to solve customer problems and supporting customer operations. The position is based in Columbus, Ohio, with travel to customer sites in Columbus and surrounding states using a personal vehicle. Travel is approximately 15%–20%, with possible travel to other states for projects. The work environment is flexible and independent, allowing the employee to plan their own schedule.

The position supports Sales Representatives and strategic district accounts through routine service, customer and plant surveys, application start-ups, technical troubleshooting, system analysis, and written recommendations. Additional service work includes sample testing, light maintenance, service reporting, chemical ordering and inventory management, customer service, and general labor. The employee must follow Ecolab safety guidelines and incident-reporting requirements.

The stated compensation range is $77,900–$117,000. Compensation considers factors such as experience, education, training, and geography. Ecolab offers comprehensive, market-competitive benefits; details are available through the company's benefits information. Some customer-facing roles may require additional background screening or drug/alcohol testing for customer credentialing. Ecolab provides reasonable accommodations during the application process as required by law.

Requirements

• Bachelor's degree in an Engineering field or five years of professional plumbing and/or HVAC experience.
• Experience working with Microsoft Office Suite.
• Current and valid driver's license.
• Must use a personal vehicle for travel to onsite customers.

Nice To Haves

• Water treatment or specialty chemical industry experience.
• Working knowledge of boilers, cooling towers, and wastewater treatment systems.
• Aptitude and confidence in working with large national and multinational customers.
• Strong mechanical aptitude.
• Experience working with MS Excel spreadsheets.

Responsibilities

• Provide routine service support to Sales Representatives in strategic district accounts to execute customer system assurance and continuous-improvement plans.
• Assist Sales Representatives with plant surveys of prospective customers.
• Assist with start-ups of new applications at existing customers and new accounts.
• Build relationships with key stakeholders in strategic district accounts while providing service support to District Sales Representatives.
• Provide technical support to customers by identifying and resolving customer pain points and escalating issues as needed.
• Analyze systems and interpret data, then provide written recommendations to help ensure customer operations perform at optimal levels.
• Perform service activities including sample testing, light maintenance, customer service, service report generation, chemical ordering, chemical inventory management, and general labor.
• Follow Ecolab safety guidelines and incident-reporting requirements.
• Travel to customer sites throughout Columbus, Ohio, and surrounding states; travel may also include other states for projects.

Benefits

• Comprehensive benefits packages in line with market and industry standards.
• Flexible, independent work environment with the ability to plan your own schedule.
• Access to best-in-class resources, tools, and technology.
• Opportunity for a long-term career path in service, sales, corporate accounts, or management.
• Safety culture with safety training and personal protective equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level