Technical Solutions Trainer, North America

Bose Professional • Hopkinton, MA

20h • Hybrid

About The Position

Bose Professional is seeking a Technical Solutions Trainer (TST) to join their team. This role is for a technical AV professional who enjoys training technical individuals, presenting complex technology, and creating digital content from field experience. The TST will conduct in-person training workshops and product demonstrations, guide partners through system designs, troubleshoot configurations, and provide one-on-one coaching. Additionally, the TST will develop practical technical content such as videos, presentations, webinars, and playbooks. This position involves shaping new products before launch and leading technical training to drive market adoption. It is a high-impact role for experienced technical professionals.

Requirements

• 5+ years of experience in professional audio, AV systems, applications engineering, systems engineering, technical sales support, technical training, or related hands-on technical roles.
• Proven experience designing and delivering in-person technical training — workshops, product deep-dives, lunch-and-learns, or structured field sessions — for channel partners, integrators, consultants, or technical end users.
• Strong working knowledge of professional audio systems, including loudspeakers, amplifiers, DSP, signal flow, system design, networking (Dante, AES67, AVB), controls, and installed AV applications.
• Direct experience supporting sales teams, channel partners, consultants, integrators, or end customers in a B2B technical environment.
• Demonstrated ability to translate technical knowledge into clear commercial value and practical, partner-ready guidance.
• Hands-on experience with system design and tuning tools (e.g., Modeler, EASE, or equivalent) and DSP/control platforms such as ControlSpace, CSP, or comparable systems.
• Experience creating engaging technical content such as webinars, short-form videos, application guides, design notes, demo scripts, FAQs, technical playbooks, or customer-facing educational materials.
• Comfortable appearing on camera and creating digital content (YouTube-style explainers, technical videos, recorded webinars).
• Strong presentation and communication skills, with the ability to lead in-person training sessions, customer meetings, demos, webinars, and discussions across both technical and non-technical audiences.
• Experience supporting new product launches and helping channel partners build readiness for market adoption.
• Strong organizational discipline, with the ability to manage priorities across live opportunities, content production, NPI work, and partner enablement.
• Willingness to travel up to approximately 50% in support of field training, demos, account engagement, and partner enablement events.
• Bachelor's degree or equivalent professional experience in audio engineering, electrical engineering, AV technology, computer science, or a related field.

Responsibilities

• Own and develop the headquarters training center while establishing regional in-person training locations across the Central and Western US.
• Design and deliver hands-on technical training — workshops, webinars, lunch-and-learns, and field sessions — for channel partners, rep firms, distributors, dealers, consultants, and integrators.
• Develop and own a field-grounded training curriculum backed by scalable technical content — videos, application notes, FAQs, competitive battle cards, demo scripts, and playbooks — that reflects real design challenges, objections, and competitive dynamics across the full Bose Professional portfolio.
• Coach partners through system design challenges, helping them spec solutions correctly, avoid deployment mistakes, and defend against competitive alternatives.
• Support strategic opportunities through design reviews, solution validation, demonstrations, and technical objection handling that accelerates conversion on high-value deals.
• Lead NPI training readiness by building channel-ready resources and partnering with Product Management during ideation to bring field and training insight to the front end of the product process.
• Maintain deep hands-on proficiency across the full Bose Professional portfolio: loudspeakers, amplifiers, DSP, controls, software, accessories, and includes system design and tuning tools.
• Support Company objectives by completing additional tasks as needed.

Benefits

• flexible paid time off
• medical coverage
• dental coverage
• vision coverage
• 401k benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior