Technical Solutions Engineer
About The Position
Arista Networks is seeking world-class technical solutions engineers (TSE) to join their team to help support their products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. They drive the success of customers through passion and teamwork, ensuring quick response times. The role involves working with a diverse, multicultural team of top-notch engineers who act as customer champions. Collaboration with software/hardware engineering, product management, customer engineering, and sales teams is expected. The team culture is one of collaboration among highly technical individuals, working as 'One Team' to deliver the highest levels of customer satisfaction.
Requirements
- Working knowledge of networking industry, products, and protocols
- Minimum of 4-8 years hands-on experience and a combination of the following; designing, deploying, configuring, supporting, troubleshooting, debugging and administering the following network protocols and technologies: AAA/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae), Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF (RFC 2328), PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d), VARP/VRRP, VLAN (IEEE 802.1q), VRF
- Minimum education is a MS in a technical field (CS/EE/ITP preferred).
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
- A strong comfort level with Linux is highly desired
Nice To Haves
- Industry certifications preferred.
- Prior TAC experience preferred.
- Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell) a plus
Responsibilities
- Respond to customer product inquiries via telephone or in written, internet-based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommends corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Benefits
- medical
- dental
- vision
- wellbeing
- tax savings
- income protection
- discretionary Arista bonuses
- equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
