Technical Solutions Consultant - Patient Monitoring (Field: Richmond, VA)

Philips • Richmond, VA

5d • Onsite

About The Position

Lead delivery and ongoing execution of Software Evolution Services (SES) for complex Hospital Patient Monitoring (HPM) and healthcare IT solutions. Serve as a trusted technical advisor who assesses system health, performs solution reviews and software maintenance, resolves advanced technical issues, and optimizes life-critical customer environments to strengthen reliability, customer satisfaction, long-term value, and contract renewals.

Provide pre- and post-sales consultation to healthcare customers, translating customer requirements, clinical workflows, and existing infrastructure into secure, reliable technical solutions. Lead deployment, configuration, integration, optimization, maintenance, and remediation of patient monitoring and software solutions across servers, wireless networks, and routing and switching. Ensure solutions operate securely and reliably in healthcare environments supporting life-critical clinical operations.

Own technical delivery of service contract obligations, including system health checks, solution reviews, operating system patch management, system updates, and proactive support. Identify and mitigate risks, strengthen system performance, and support contract renewals. Act as an advanced escalation resource for customers and internal teams, resolving complex system, network, software, and integration issues. Advise stakeholders, including C-suite and hospital executive leadership, by turning complex technical information into actionable recommendations.

Collaborate with customers and Sales, Service, implementation, and project teams to guide solution decisions and achieve customer and business objectives. Improve service quality and scalability through implementation standards, technical documentation, knowledge sharing, customer education, and repeatable methodologies.

This is a field role serving the Richmond, Virginia area. It requires approximately 75% travel across the specified geography, typically involving 1–4 hours of driving daily, with occasional overnight stays and air or train travel. Work may take place in an office, home office, remote setting, or hospital/healthcare environment. The position requires vendor credentialing, use of required personal protective equipment, and flexible hours that may include non-standard hours, overtime, weekends, and on-call rotations. Candidates must reside in or within commuting distance of Richmond, VA, and be authorized to work in the United States without current or future visa sponsorship.

The annual pay range in Virginia is $88,000–$140,000. The role includes a company fleet/car, training, advancement opportunities, and may include an annual incentive plan, sales commission, or long-term incentives. Philips offers a total rewards program that includes PTO, a 401(k) with up to 7% company match, an HSA with company contribution, a stock purchase plan, and education reimbursement. Company relocation benefits are not provided.

Requirements

• At least 6 years of professional work experience in IT services or related technical environments.
• Experience working in a hospital or clinical IT environment.
• Expert-level knowledge of computer networking, system integration, cybersecurity considerations, and enterprise-level technical troubleshooting in a healthcare IT environment.
• Active Cisco Certified Network Associate (CCNA) certification; higher-level Cisco certifications such as CCNP are also acceptable.
• Bachelor’s degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and the listed experience.
• Ability to travel for business approximately 75% across the specified geography; average driving time is 1–4 hours daily, with occasional overnight stays and air and/or train travel.
• Ability to work in office/home office or remote settings and hospital/healthcare environments, and to comply with vendor credentialing requirements.
• Ability to work flexible hours, including non-standard work hours, overtime, weekends, and on-call rotations.
• Ability to wear all required personal protective equipment.
• Must reside in or within commuting distance of Richmond, Virginia.
• U.S. work authorization is required; candidates requiring current or future work-visa sponsorship will not be considered.

Nice To Haves

• Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
• Advanced Cisco certifications, with CCNP Enterprise specifically preferred.
• VMware experience.
• Microsoft SQL experience.

Responsibilities

• Serve as a subject matter expert and provide pre- and post-sales consultation to healthcare customers across complex patient monitoring and healthcare IT environments.
• Translate customer requirements, clinical workflows, and existing infrastructure into secure, reliable, and effective technical solutions.
• Lead deployment, configuration, integration, optimization, maintenance, and remediation of patient monitoring and software solutions across servers, wireless networks, and routing and switching.
• Ensure solutions operate securely and reliably in healthcare environments supporting life-critical clinical operations.
• Deliver service contract obligations, including system health checks, solution reviews, operating system patch management, system updates, and proactive support.
• Identify and mitigate technical risks and strengthen system performance, customer satisfaction, and support for contract renewals.
• Act as an advanced escalation resource and resolve complex system, network, software, and integration issues for customers and internal teams.
• Advise stakeholders, including C-suite and hospital executive leadership, by communicating complex technical information as clear, actionable recommendations.
• Collaborate with customers and Sales, Service, implementation, and project teams to guide solution decisions and meet customer and business objectives.
• Advance implementation standards, technical documentation, knowledge sharing, customer education, and repeatable methodologies.
• Travel approximately 75% across the assigned geography, including daily driving and occasional overnight or air/train travel.
• Work flexible hours according to business needs, including non-standard hours, overtime, weekends, and on-call rotations.
• Comply with hospital and vendor credentialing requirements and wear required personal protective equipment.

Benefits

• Generous paid time off.
• 401(k) with up to 7% company match.
• Health savings account with company contribution.
• Stock purchase plan.
• Education reimbursement.
• Company fleet/car.
• Training and advancement opportunities.
• An annual incentive plan, sales commission, or long-term incentives may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior