Technical Solutions Consultant - Patient Monitoring (Field: Richmond, VA)

Philips • Richmond, VA

8d • $88,000 - $140,000

About The Position

Lead the delivery and ongoing execution of Software Evolution Services for complex Hospital Patient Monitoring and healthcare IT solutions. Serve as a trusted technical advisor who assesses system health, performs solution reviews and software maintenance, resolves advanced technical issues, and optimizes life-critical customer environments to strengthen reliability, customer satisfaction, long-term value, and contract renewals.

Provide pre- and post-sales consultation to healthcare customers, translating their requirements, clinical workflows, and infrastructure into secure and effective technical solutions. Lead deployment, configuration, integration, optimization, maintenance, and remediation across servers, wireless networks, routing, and switching. Own technical delivery of service contract obligations, including health checks, solution reviews, operating system patch management, system updates, and proactive support.

Act as an advanced escalation resource for complex system, network, software, and integration issues. Advise stakeholders, including hospital executives, with clear and actionable recommendations. Collaborate with customers and Sales, Service, implementation, and project teams to guide solutions and meet customer and business objectives. Improve implementation standards, documentation, knowledge sharing, customer education, and repeatable service methodologies.

This is a field position based in or within commuting distance of Richmond, Virginia, with approximately 75% travel across the specified geography. Work may take place in a home or office setting and in hospitals or other healthcare environments. Flexible hours, including overtime, weekends, non-standard hours, and on-call rotations, may be required. The annual pay range in Virginia is $88,000 to $140,000. The role includes a company fleet/car, training, and advancement opportunities; additional compensation may include an annual incentive plan, sales commission, or long-term incentives. Employees may participate in Philips Total Rewards benefits.

Requirements

• At least 6 years of professional work experience in IT services or related technical environments.
• Experience working in a hospital or clinical IT environment.
• Expert-level knowledge of computer networking, system integration, cybersecurity considerations, and enterprise technical troubleshooting in a healthcare IT environment.
• Active Cisco Certified Network Associate (CCNA) certification; higher-level Cisco certifications such as CCNP are also acceptable.
• Bachelor's degree in computer science, biomedical, engineering, or a related field, or an equivalent combination of education and the listed experience.
• Ability to travel for business, approximately 75% across the specified geography; average driving time is 1–4 hours daily, with occasional overnight stays and air and/or train travel.
• Ability to work in office/home office or remote settings and in hospital/healthcare environments, and to comply with vendor credentialing requirements.
• Ability to work flexible hours based on business needs, including non-standard hours, overtime, weekends, and on-call rotations.
• Ability to wear all required personal protective equipment.
• US work authorization; sponsorship for a work-authorized visa is not available now or in the future.
• Must reside in or within commuting distance of Richmond, Virginia.

Nice To Haves

• Experience with patient monitoring, telemetry units, ventilators, and defibrillators.
• Advanced Cisco certifications, especially CCNP Enterprise.
• VMware experience.
• Microsoft SQL experience.

Responsibilities

• Provide pre- and post-sales consultation as a subject matter expert to healthcare customers across patient monitoring and healthcare IT environments.
• Translate customer requirements, clinical workflows, and existing infrastructure into secure, reliable, effective technical solutions.
• Lead deployment, configuration, integration, optimization, maintenance, and remediation of patient monitoring and software solutions across servers, wireless networks, routing, and switching.
• Ensure solutions operate securely and reliably in healthcare environments supporting life-critical clinical operations.
• Deliver service contract obligations, including system health checks, solution reviews, operating system patch management, system updates, and proactive support.
• Identify and mitigate technical risks and strengthen system performance, customer satisfaction, and support for contract renewals.
• Resolve highly complex system, network, software, and integration issues as an advanced escalation resource for customers and internal teams.
• Advise technical and executive stakeholders, including C-suite and hospital leadership, by translating complex technical information into actionable recommendations.
• Collaborate with customers, Sales, Service, implementation, and project teams to guide solution decisions and achieve customer and business objectives.
• Advance implementation standards, technical documentation, knowledge sharing, customer education, and repeatable methodologies.

Benefits

• Company fleet/car
• Training and advancement opportunities
• Generous paid time off
• 401(k) with up to 7% company match
• Health Savings Account (HSA) with company contribution
• Stock purchase plan
• Education reimbursement
• Potential annual incentive plan, sales commission, or long-term incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Senior