Technical Solution Specialist

Graitec • Montreal, QC

1d • Hybrid

About The Position

The Technical Services team supports clients in adopting and maximizing the value of their acquired software solutions. Through training, consulting, and after-sales support, the team ensures successful implementation and continuous improvement. It collaborates closely with Sales, Marketing, and Product teams to provide a seamless customer experience and foster solution excellence.

The Technical Solution Specialist focuses on both pre-sales and post-sales of the StrucSoft product line. The role is primarily customer-facing with three main areas of focus: 40% pre-sales support (demos, preliminary discussions, product meetings), 40% post-sales support (training, consulting, support), and 20% product development (supporting the development team, creating documentation, videos, white papers, etc.).

Pre-Sales Support:
Conduct demonstrations and interactive discussions with the client and prospects.
Identify requirements and provide a technical proposal to the client.
Work closely with the client to provide best-in-class advice.
Configure client workflows and advise on best practices.
Support sales of the solution line.

Post-Sales Support:
Collaborate with the client to develop a training/development program for successful implementation.
Conduct all levels of training and consulting based on standard material and real projects.
Work with the client on their implementation.
Provide ongoing support to clients.

Product Development:
Support the development team on features and future requests.
Become the go-to person for the client to report issues, desired features, and good news.
Work with the country manager or sales representative of the solution line on case studies.
Develop localized training materials, competitive comparisons, white papers, and webinars.

Requirements

• Valid Canadian passport - Travel to the United States is a requirement
• Driver's license as this role will require travel
• Excellent interpersonal skills, including face-to-face, telephone, and written communication skills
• Professionalism, personal integrity, and reliability
• Positive and pragmatic work ethic
• Ability to learn new environments and be passionate about actual client success
• Ability to work in an international environment
• Adaptability, autonomy, clarity in communication, and ability to collaborate effectively
• Results-oriented and positive energy
• Highly structured with strong attention to detail while proposing pragmatic solutions
• Communication skills in French and English, both spoken and written.

Nice To Haves

• Experience working in a software company, Dev-Ops, or other software development platforms
• Knowledge of CNC machines
• Previous experience in pre- or post-sales customer service roles
• Previous experience providing professional training, especially concerning software or drawing
• Knowledge in BIM and BIM processes

Responsibilities

• Experience with Revit drawing, using Revit in a professional environment
• Experience or knowledge of StrucSoft solutions
• Experience in light steel framing design, light wood framing design, offsite construction design, or similar relevant experience
• Experience providing high-level customer service
• Minimum 2 years of drawing experience in the construction, architecture, or engineering sectors
• Knowledge and experience with other Autodesk software, i.e.: Construction Cloud, BIM360, Navisworks, etc.
• Basic understanding of construction methods and documentation

Benefits

• Variable compensation target of 10%
• Minimum annual On Target Earning compensation: 65,000 CAD
• Maximum annual On Target Earning compensation: 80,000 CAD

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed