Technical Solution Consultant

Intuitive • Chicago, CO

1d • Remote

About The Position

The Technical Solution Consultant (TSC) implements and sustains Intuitive digital solutions across regional Integrated Delivery Networks (IDNs) and hospitals. Acting as a trusted advisor, the TSC leads technical implementation from pre-sales readiness through activation and long-term sustainability. The role calls for technical aptitude, stakeholder engagement, execution discipline, and a strategic, relationship-oriented approach to digital transformation. The TSC communicates with diverse audiences and adapts through continuous learning.

The TSC partners with capital teams and Digital Sales Representatives to engage hospital and IDN stakeholders, support technical reviews and approvals, and establish repeatable implementation processes. The role also prepares Field Service and partner teams for successful deployments, supports adoption after go-live, and shares customer and field feedback to inform product direction and remove barriers to value realization.

Requirements

• At least 6 years of experience in medical technology implementation, IT consulting, or digital within healthcare.
• Deep understanding of cloud-hosted SaaS platforms, healthcare data security, and networking infrastructure.
• Experience with account management or direct collaboration with capital sales.
• Excellent written and verbal communication skills with operational, clinical, and technical stakeholders at all levels.
• Bachelor’s degree.
• Comfort working a flexible, dynamic schedule.
• Ability to travel up to 25%.
• Ability to enter surgical and other patient-care areas.

Responsibilities

• Partner with Multiport, Single Port, and Endoluminal capital teams and Digital Sales Representatives to engage regional IDNs and hospital IT and digital stakeholders and build long-term relationships supporting implementation of new and upgraded digital solutions.
• Support pre-sales strategy by providing technical clarity that accelerates customer trust and approval.
• Lead engagement with customer technical review boards, data and AI governance teams, and networking teams through the hospital technology adoption journey.
• Deliver technical presentations, including product overviews, data-flow diagrams, and network-topology diagrams, to support approval and prioritization.
• Develop and maintain standardized implementation processes for aligned customers to enable repeatable and efficient deployment at enterprise or local hospital levels.
• Prepare Field Service teams and partner functions for successful first-time deployments through accurate business-system documentation, validated configurations, and timely communication.
• Take ownership from planning through adoption to ensure solutions go live smoothly and deliver sustained value.
• Support post-go-live adoption and intervene to protect customer confidence and continued successful use of digital solutions.
• Maintain a deep technical understanding of Intuitive’s digital portfolio and relay field learnings and customer feedback to leadership to influence roadmap direction, remove systemic barriers, and accelerate value realization.
• Identify personal skill gaps and pursue ongoing learning in relevant technologies, project leadership, and stakeholder management.
• Share best practices and contribute to team-wide growth and performance.

Benefits

• Market-competitive compensation package including base pay, incentives, benefits, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level