Technical Solution Architect, Digital Marketing & Communications

Empower • Overland Park, KS

8d • $114,000 - $165,300

About The Position

The Technical Solution Architect, Digital Marketing & Communications translates business outcomes, enterprise architecture direction, and engineering realities into coherent, executable solution architectures. The role partners with business, product, engineering, data, security, platform, operations, and enterprise/domain architecture teams to guide initiatives from ambiguous business objectives through target-state definition, solution design, delivery, production readiness, and post-production learning.

The architect owns solution architecture for scalable, secure, resilient, and measurable customer engagement capabilities that attract, inform, engage, and serve customers. The work spans digital channels and customer engagement technologies, while balancing business goals, technical constraints, privacy, consent, security, and operational needs.

Requirements

• At least 5 years of experience designing and delivering enterprise digital, data, or customer-facing technology solutions, including at least 3 years leading solution architecture or equivalent architecture decision ownership.
• Demonstrated experience taking an ambiguous business objective through architecture design and production delivery, and explaining the business goal, architecture choices, constraints, personal contribution, and measurable outcome of an example.
• Production cloud architecture experience with AWS, including the ability to reason about appropriate compute, integration, messaging/event, data, security, networking, and observability approaches.
• Strong distributed-systems and data-architecture fundamentals, including APIs, asynchronous messaging, event streaming, idempotency, retry and replay, data modeling, identity, privacy and consent controls, and observability.
• Ability to identify and define meaningful non-functional requirements for security, performance, resiliency, and operability.
• Experience evaluating multiple solution approaches and explaining the tradeoffs, risks, consequences, and rationale behind a final architecture decision.
• Ability to create clear architecture artifacts and communicate technical decisions to business, product, architecture, and engineering audiences.
• Demonstrated ability to work across organizational boundaries and lead technical decisions through influence.
• Authorization to work for any employer in the United States; visa sponsorship or transfer is not available.

Nice To Haves

• Experience supporting marketing, communications, digital experience, customer engagement, CRM, customer data, content, personalization, campaign, journey, analytics, experimentation, or measurement capabilities.
• Understanding of customer journeys, segmentation, campaign activation, personalization, content delivery, event instrumentation, consent and preference management, and performance measurement.
• Experience architecting solutions involving commercial marketing products or platforms such as Salesforce Marketing Cloud or CRM, Adobe Experience Cloud, Braze, Twilio, customer data platforms, experimentation tools, tag management, or CMS/DXP products; exact vendor certifications are not required.
• Experience designing cross-channel engagement across email, SMS, push, web, mobile, or direct communications, including identity, consent, preference, deliverability, and customer-experience considerations.
• Experience in financial services or another regulated environment where privacy, auditability, security, data protection, and operational resilience are important.
• AWS certification or equivalent demonstrated knowledge of AWS architecture, infrastructure as code, CI/CD, security controls, and cost-aware cloud design.
• Digital marketing and communications domain knowledge.

Responsibilities

• Translate business outcomes and constraints into capability impacts, current-state assessments, target-state architectures, transition roadmaps, and practical delivery increments.
• Design end-to-end solutions across websites and mobile applications, content management, CRM and campaign platforms, customer data and identity, consent and preferences, journey orchestration, messaging channels, personalization, recommendations, analytics, and enterprise systems.
• Establish domain, data, event, and API boundaries that support reusable customer profiles, segmentation, decisioning, activation, attribution, and measurement while protecting privacy and consent.
• Create and maintain architecture artifacts, including capability and context views, logical and component architectures, runtime/deployment views, integration and data flows, sequence diagrams, architecture decision records, and option assessments.
• Define measurable non-functional requirements appropriate to the business criticality and risk of each solution.
• Identify and communicate architectural decisions that materially affect scalability, security, resilience, customer experience, cost, maintainability, or future flexibility.
• Facilitate design discussions and reviews, resolve cross-team architecture questions, and provide guardrails that enable engineering teams to make detailed implementation decisions.
• Evaluate platforms, vendor capabilities, integration approaches, and buy-versus-build options.
• Contribute reusable patterns, architecture decisions, lessons learned, and recommendations to the broader architecture community.
• Mentor engineers, technical leads, and other architects in architecture reasoning, decision making, and effective documentation.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching contributions up to 6%, financial advisory services, potential company discretionary contribution, and a broad investment lineup.
• Tuition reimbursement up to $5,250 per year.
• Generous paid time off upon hire, including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.
• Paid volunteer time of 16 hours per calendar year.
• Leave programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).
• Business Resource Groups open to all.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed