Solution Architect- Digital & AI Products
About The Position
In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service) or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. Join our dynamic Service Supply Chain (SSC) team and be at the forefront of helping world class organizations unlock their full potential. Imagine a career where your innovative work makes a real impact, and every day brings new challenges and opportunities for growth. We're on the lookout for passionate, talented individuals ready to make a difference. If you're eager to shape the future and drive success, this is your chance—join us now and let’s build something extraordinary together! About the Role We are seeking a Solution Architect to design innovative digital solutions that help organizations improve operational performance, customer experience, and business outcomes. This role bridges business strategy, product management, technology architecture, and implementation delivery. You will translate complex business problems into scalable technology solutions by connecting business objectives, architecture decisions, and implementation trade-offs. The ideal candidate is a strategic thinker and hands-on problem solver who can simplify complexity and guide organizations from idea to execution.
Requirements
- Bachelor's degree
- Minimum of 7 years of experience in Solution Architecture, Systems Architecture, Enterprise Applications, or Product Engineering.
- Minimum of 3 years of experience solutioning for API integrations
- Experience designing distributed systems and enterprise integrations
- Excellent communication and stakeholder management skills.
- Innovation and value creation
- Structured problem solving
- Experience creating architecture artifacts and process maps
Nice To Haves
- Experience with AI, machine learning, analytics platforms, and intelligent automation.
- Knowledge of supply chain, logistics, service operations, field service, or enterprise workflow technologies.
- Experience with cloud-native architectures and modern software patterns.
- Knowledge of data governance, responsible AI, security, and compliance requirements.
- Agile delivery and product development experience.
Responsibilities
- Design end-to-end solution architectures for digital products and platforms.
- Develop business process flows, capability maps, architecture diagrams, and solution blueprints.
- Translate business requirements into scalable technical designs.
- Partner with Product Managers and Engineering teams throughout the product lifecycle.
- Define integration strategies across enterprise applications, platforms, APIs, and third-party systems.
- Evaluate technology options and recommend fit-for-purpose solutions.
- Support AI, analytics, automation, and data-driven solution initiatives.
- Ensure architecture decisions consider scalability, security, governance, reliability, and operational supportability.
- Guide delivery teams through implementation and deployment.
- Communicate architectural decisions to both technical and non-technical stakeholders.
Benefits
- medical
- dental
- vision
- life
- long-term disability coverage
- a 401(k) plan
- bonus opportunities
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
