Technical Services Supervisor
About The Position
Marvin is seeking a Supervisor for Technical Support to lead our Technical Support team. In this role, you'll provide leadership, coaching, and strategic direction to ensure our team delivers exceptional service to our customers. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more – in addition to a relocation counselor to assist you throughout the entire journey.
Requirements
- Associate or Bachelor's degree in a related field.
- Proven industry-related experience.
- Ability to lead teams and drive continuous improvement.
- Ability to work onsite in Warroad, MN.
- Excellent communication and documentation skills to effectively collaborate across departments.
- A proactive, self-directed, and well-organized approach to leadership.
Nice To Haves
- In-depth knowledge of Marvin brand products, processes, pricing, and support tools (preferred).
- Strong understanding of the Marvin Windows and Doors customer base (preferred).
- A background in construction or a related field (preferred).
Responsibilities
- Supervise and support daily department operations, including coaching, mentoring, and performance management.
- Evaluate incoming customer requests and assign workload based on team members' skills and department goals.
- Drive key departmental initiatives to improve efficiency, reduce costs, and enhance customer satisfaction.
- Monitor and manage department performance metrics, including order processing and OMS assistance requests.
- Lead continuous improvement efforts, identifying opportunities to enhance productivity and reduce non-warranty claims.
- Foster a positive and collaborative work environment that motivates and unites the team.
Benefits
- Relocation benefit package (includes household goods movement, temporary housing, relocation counselor).
- Health insurance
- Paid holidays
- Paid parental leave
- 401(k) retirement savings match
- $300 annual wellbeing account
- Better Living Day! (a paid day off)
- Annual profit sharing
- Giving at Marvin (organized volunteer opportunities)
- Brighter Days Fund (financial support during personal hardships)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
501-1,000 employees
