Manager: Laboratory Services & Technical Supervisor

Pagosa Springs Medical Center•Pagosa Springs, CO

1d•Onsite

About The Position

Pagosa Springs Medical Center (PSMC) is seeking an experienced and strategic laboratory leader to serve as the Manager – Laboratory Services & Technical Supervisor. This consolidated leadership role is responsible for the overall operational, administrative, and clinical oversight of Laboratory Services, including: Clinical Laboratory, Blood Bank, Pathology, Cytology, Hospital Point-of-Care (POC) Testing, and Phlebotomy Services. The Manager/Technical Supervisor provides leadership for all laboratory operations while ensuring compliance with regulatory standards, maintaining high-quality patient care, supporting staff development, and advancing departmental strategic initiatives. This role combines hands-on technical laboratory expertise with operational leadership, fiscal management, quality oversight, and program development. The ideal candidate is both a strong clinical laboratory professional and an experienced healthcare leader who thrives in a collaborative rural healthcare environment.

Requirements

Bachelor’s degree or higher in: Medical Laboratory Science, Laboratory Sciences, Healthcare-related field required
Minimum five (5) years of laboratory experience required
Minimum two (2) years of supervisory or management experience required
Strong experience in: Clinical laboratory operations, Quality management, Regulatory compliance, Staff leadership
MLS (ASCP) or equivalent certification required
Current AHA BLS certification required
Strong knowledge of: Laboratory operations and testing, Quality assurance and quality control, Regulatory standards and survey readiness, Laboratory Information Systems (LIS), Budgeting and operational management
Strong leadership, communication, and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Proficiency with: Microsoft Office, Electronic health records, Data analysis and reporting tools

Nice To Haves

Completion of approved internship in Medical Technology preferred
Critical Access Hospital or rural healthcare experience strongly preferred

Responsibilities

Provide overall leadership and operational oversight of Laboratory Services
Ensure safe, efficient, and compliant laboratory operations across all service areas
Oversee staffing, scheduling, workflow, and department productivity
Serve as a resource and leader for laboratory staff and interdisciplinary teams
Supervise all clinical laboratory functions and testing processes
Maintain clinical standards, quality control, and technical competencies
Ensure compliance with: COLA, CDPHE Appendix W, CMS and other regulatory standards
Oversee competency assessments, onboarding, and ongoing staff education
Participate in patient testing and laboratory operations as needed
Maintain and oversee LIS functionality and workflows
Develop short- and long-range operational and strategic plans
Evaluate opportunities for service expansion, testing capabilities, and equipment upgrades
Support innovation, process improvement, and operational efficiencies
Collaborate with leadership on organizational initiatives and strategic growth
Lead laboratory quality assurance and performance improvement initiatives
Monitor department KPIs, quality indicators, and operational metrics
Ensure readiness for surveys, inspections, and accreditation reviews
Develop and maintain policies, procedures, and regulatory documentation
Develop, manage, and monitor department budgets
Oversee inventory management, capital planning, and resource utilization
Review department productivity, charges, and operational expenses
Support contract review and vendor coordination
Lead recruitment, onboarding, retention, and staff development efforts
Conduct performance evaluations and support coaching and corrective action processes
Foster a positive, collaborative, and accountable team culture
Promote cross-training and professional development opportunities
Collaborate closely with: Pathologists, Providers, Nursing leadership, Informatics, Ancillary departments, Senior leadership
Communicate operational updates, quality concerns, and strategic initiatives effectively
Participate in organizational committees, huddles, and leadership meetings