Full-time Technical Services Supervisor

Groupe Nordik•Whitby, ON

1d•Onsite

About The Position

Full-time Technical Services Supervisor at Thermea Spa Village Whitby. We have taken the spa experience and transformed it into a wellness village. Thermea Spa Village Whitby is familiar, feels like home and allows its guests to escape the hectic pace of modern life. Our spa village is the first of its kind, with state-of-the-art installations and at its core, buildings reminiscent of a distant past, when life was strongly connected with nature and steeped in traditions. Our spa village, a twist on traditional spa culture, combines unique experiences inspired by rituals found around the globe with a distinctively Canadian character—a peaceful hideaway for our guests, not too far from home. We have a current opening for a Technical Services Supervisor. It takes a village, join us. When you work at Thermea Spa Village Whitby, you are not just gaining a job—you are finding a family. We pride our community on being one of the warmest and most welcoming—and, our guests truly do appreciate it. We go out of our way to provide excellent care to our guests, as well as our artisans. Our mission is to give our guests a moment’s rest by offering them refuge, away from the pressures of modern life where they may rediscover their own well-being and, as a result, live a happier and longer life. Your role as an artisan of our spa village is to cultivate peace. We are passionate and dedicated team players here at Thermea Spa Village Whitby. Always enthusiastic, helpful, conscientious, discrete—and most of all, respectful. We deeply care about everyone—guests and fellow artisans alike—in our wellness village.

Requirements

Strong knowledge of building maintenance systems, including mechanical, electrical, automated systems
Proficiency with CMMS tools and maintenance processes (preventative, corrective, predictive)
Solid understanding of health and safety standards
Strong leadership qualities and ability to supervise multidisciplinary teams
Effective communication skills, both written and verbal
Problem-solving and decision-making abilities in both routine and emergency situations
Ability to manage stress and make fast, effective decisions
Flexibility and reliability, including availability for on-call emergency response

Nice To Haves

Knowledge and understanding of pool maintenance and regulations a strong asset

Responsibilities

Supervise, support and coach team members while respecting established policies and procedures
Ensure pool equipment and records are maintained as per regulation and internal standards
Manage the weekly schedule and inform the team of planned work
Follow up regularly on work progress to determine status, quality and ensure execution within established deadlines
Maintain communication with operations on the timing and status of work that impacts operations and downtime of assets
Ensure that maintenance work complies with health and safety, environmental and quality standards
Review completed work orders for accuracy, completeness, and quality standards
Respond to emergency maintenance situations as needed
Participate in the creation of maintenance procedures for repetitive or critical work and solicit recommendations from employees for improvement
Provide hands-on support and act as backup for team members when needed