Technical Services Specialist - Inside Field Service Technician
About The Position
Responsible for support, documentation, training on, and development and integration of all UAS technology. UAS is a national leader in integrated security solutions for commercial businesses. With over 50 years of industry experience and an in-house UL-listed Central Station, UAS specializes in video surveillance, intrusion detection, fire alarms, camera systems, access control, and 24/7 monitoring across a wide range of industries. UAS partners with organizations to protect their People, Property and Profits with customized, code-compliant solutions specialized to their industry needs. UAS is proud to be a part of Zeus Fire and Security.
Requirements
- Bachelor’s degree or Technical School degree
- Five years of technical experience with at least two years of video experience or equivalent experience
- Must have a working knowledge of Wired and Wireless Video Verification as well as Microsoft applications or desire and ability to learn
- Working knowledge of PC’s and Windows software
Nice To Haves
- Bilingual a Plus
Responsibilities
- Provide escalated support for UAS products, including video, alarm, video verified, access control and fire alarm products and services.
- Assist with troubleshooting for internal departments as well as calls from technicians.
- Support and transition large Installation/Service roll outs and projects.
- Maintain project tracking documentation and spreadsheets for project rollouts and product implementation.
- Be the subject matter expert in analog/IP video, intrusion, video verified, access control or other products as required.
- Train internal departments on products and systems as required.
- Create, update, and maintain technical instructions/manuals to be used by internal departments and field technicians.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
