Field Service & Technical Support Technician
About The Position
We are looking for a Field Service and Technical Support Technician to support our Primex brand. This role will work out of our Largo, FL or Ashland, OH location. As our Field Service and Technical Support Technician, you will help ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation. You will perform field startup and commissioning work, troubleshoot installed systems, support aftermarket service needs, and assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation. When you are not performing field service, startup, or commissioning activities, you will support internal QA testing of control panels and provide technical support to customers over the phone and via email. You will work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.
Requirements
- Experience with control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
- Experience with QA testing, panel checkout, or factory testing of control panels or similar equipment.
- Electrical and mechanical troubleshooting skills.
- Experience working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
- Ability to read and interpret project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
- Experience troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
- Experience providing technical support to customers by phone, email, or in person.
- Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
- Strong attention to detail, follow-through, and customer service mindset.
Responsibilities
- Perform field startup and commissioning work.
- Troubleshoot installed systems.
- Support aftermarket service needs.
- Assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation.
- Support internal QA testing of control panels.
- Provide technical support to customers over the phone and via email.
- Work closely with project managers, engineers, programmers, contractors, end users, and internal teams.
- Manage multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
- Work independently in the field while staying aligned with project, customer, and department needs.
Benefits
- Health insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Dental insurance
- Vision insurance
- Up to 120 hours of Paid Time Off in your first year
- 8 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
