Field Service Technical Trainer
About The Position
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Company Overview: IEM is committed to fostering innovation and excellence in our workforce. We believe in investing in our employees’ growth and development, and as such, we are seeking a dedicated Technical Trainer to join our growing FS team. PURPOSE OF POSITION: The purpose of the Field Service Technical Trainer is to support the development, onboarding, and technical readiness of entry level Field Service employees by delivering structured training in electrical systems, equipment startup, commissioning processes, troubleshooting, software tools, safety practices, and related field service functions. This role helps ensure new and existing Field Service employees gain the technical knowledge, practical skills, and confidence needed to perform successfully and safely in the field.
Requirements
- Minimum of 2 years of relevant experience in the electrical industry, field service, testing, commissioning, troubleshooting, or related technical work required.
- Ability to effectively engage, instruct, and support trainees with varying experience levels and learning styles.
- Strong verbal, written, interpersonal, and presentation skills required.
- Must be detail oriented, organized, and able to manage multiple training priorities effectively.
Nice To Haves
- Associates technical degree in engineering, electrical technology, industrial technology, or a related field preferred; equivalent combination of education and relevant field experience may be considered.
- Previous experience in training, teaching, instructing, coaching, or facilitating employee learning is preferred.
- Experience with power products, electrical testing, troubleshooting, startup, commissioning, and related field service activities is preferred.
- Proficiency with training tools, software systems, and multimedia resources preferred.
- credentialing alignment preferred.
Responsibilities
- Deliver technical training for new and existing Field Service employees in support of onboarding, field readiness, and ongoing employee development.
- Manage and facilitate the 4-week new hire orientation training schedule for Field Service employees.
- Provide instruction in areas such as mechanical assembly, wiring, startup testing, troubleshooting, commissioning, software tools, networking and communications, report writing, and related technical field service processes.
- Conduct classroom instruction, hands-on demonstrations, workshops, lab sessions, and other interactive training methods to support different learning needs.
- Coordinate and facilitate practical exercises that provide trainees with real-world experience working with electrical equipment, tools, and technologies.
- Evaluate trainee performance, technical comprehension, practical skill development, and overall readiness through assessments, observations, quizzes, practical exercises, and related feedback methods.
- Provide constructive coaching and developmental feedback to trainees to reinforce learning and improve performance.
- Maintain accurate and organized training records for Field Service personnel.
- Partner with production, engineering, Field Service leadership, shop leads, and technicians to identify training needs, operational gaps, and opportunities for program improvement.
- Assist in reviewing, updating, and enhancing training materials and program content to ensure training remains current, relevant, and aligned with operational needs and company goals.
- Support qualification training for employees working on or near energized electrical equipment.
- Help ensure consistency, quality, and effectiveness in technical training delivery across the Field Service function.
- Perform other duties as assigned by management.
Benefits
- comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
