Automotive Field Technical Trainer

Tire Discounters, Inc. • St. Matthews, KY

4d • $80,000 - $120,000 • Hybrid

About The Position

Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo.

Requirements

• Advanced diagnostic mastery, knowledge of electrical diagnostics, drivability systems, and complex network/system faults.
• Specialized EV & ADAS proficiency with deep technical expertise in high-voltage EV systems, safety protocols, and both static and dynamic ADAS calibration procedures
• Systems programming expertise, with mastery of J2534 reprogramming platforms, OEM/aftermarket workflows, and module configuration.
• Proven instructional ability to coach and mentor technicians in a hands-on shop environment, effectively modeling best practices and repair verification routines.
• Strong verbal and written communication skills, with the ability to present technical concepts to both store leadership and technical teams.
• Advanced analytical skills to perform root-cause analysis on escalated diagnostic cases and intermittent concerns.
• Self-directed ability to manage a multi-store zone, including scheduling, store-level prioritization, and field implementation of new processes.
• Disciplined management and maintenance of advanced diagnostic tools and a company-issued vehicle.
• Sharp eye for detail, high level of operational agility and adaptability to operate effectively in a dynamic field environment and lead through technical process changes.
• Commitment to high-voltage safety standards and the ability to enforce strict PPE and work-practice compliance within the field.
• Ability to partner with store management to optimize diagnostic-to-repair workflows, improving shop efficiency and reducing cycle times.
• Proficiency in assessing technician skill levels to identify and develop high-potential candidates for Master Technician career pathways.
• Ability to gather field-level data and provide actionable feedback to R&D leadership regarding tooling needs, training gaps, and process barriers.
• Approximately 50% local travel between our Louisville and Lexington store locations.
• Approximately 50% overnight travel to support stores in Indiana and Tennessee.
• Travel is required to provide operational support, training, and assistance to multiple store locations.
• Must be comfortable with frequent travel, including overnight stays, based on business needs.
• Must be able to drive/operate a motor vehicle and maintain a valid driver’s license with an acceptable driving record.
• Ability to stand, bend, squat, reach, and move around vehicles for extended periods while working in a shop environment, including maneuvering around and underneath vehicles.
• Duties require ability to lift, carry, and transport diagnostic tools and equipment weighing up to 50 pounds.
• Technical dexterity with frequent and precise use of computers, diagnostic tablets, scan tools, and specialized programming equipment.
• Work environment includes regular exposure to typical automotive shop conditions including varying temperatures, noise, and automotive fumes.
• Work requires adherence to safety protocols, including high-voltage safety procedures and required personal protective equipment (PPE).

Nice To Haves

• High school diploma or equivalent; completion of a technical or automotive training program preferred.
• Advanced automotive diagnostic certifications such as ASE Master Technician (or equivalent), Hybrid/Electric Vehicle Specialist, are highly desirable.
• Demonstrated experience diagnosing and repairing complex vehicle systems, including electrical and drivability concerns.
• Hands-on experience in high-voltage EV diagnostics, ADAS static and dynamic calibration, and complex electrical system troubleshooting.
• Prior experience serving in a training, mentoring, or technical supervisory role preferred.
• Previous experience as a technical trainer, lead technician, or mentor with a demonstrated ability to transfer complex knowledge to others is a strong plus.

Responsibilities

• Deliver advanced technical training on programming and module configuration, including OEM/aftermarket workflows, required pre- and post-steps (battery support, network checks, DTC capture), and verification practices to ensure successful programming outcomes.
• Deliver advanced training on electrical diagnostics and diagnostic strategy, teaching structured testing methods (circuit verification, voltage drop testing, scan-tool strategy, data interpretation) to reduce trial-and-error and improve diagnostic confidence.
• Deliver EV diagnostics training and safety coaching, reinforcing high-voltage awareness, PPE requirements, safe work practices, and appropriate diagnostic approaches for EV-related concerns.
• Deliver ADAS dynamic and static calibration training, including prerequisites, target/setup requirements, environmental conditions, alignment considerations, and post-calibration validation to ensure consistent, compliant calibrations.
• Deliver master-level drivability and systems diagnostics training, including root-cause methods for intermittent concerns, network/system faults, sensor rationality, and advanced data analysis to improve repair accuracy.
• Provide on-site technical support for escalated and complex diagnostic cases by leading root-cause analysis, confirming findings, and guiding stores through correct repairs and verification steps.
• Support advanced troubleshooting and challenging repairs by advising on proper test plans, procedures, and tooling, and by helping technicians select the most effective repair path.
• Provide hands-on coaching during live repairs by working alongside technicians, modeling best practices, validating test results, and reinforcing repair verification and quality control routines.
• Partner with Store Managers and Technical Leaders to improve workflow efficiency and repair accuracy by observing shop processes, recommending practical improvements, and reinforcing disciplined diagnostic-to-repair workflows.
• Reduce comebacks and diagnostic errors by identifying repeat issues, addressing skill gaps through targeted coaching, reinforcing verification steps, and supporting corrective actions at the store level.
• Promote and reinforce adherence to company processes and quality standards by coaching technicians on consistent documentation, inspection, repair execution, and verification practices.
• Identify high-potential technicians and support their development toward Master Technician capability by assessing strengths and gaps, providing coaching plans, and recommending training milestones or certifications.
• Assist stores with equipment troubleshooting, programming setup, and calibration validation by ensuring proper tool readiness, correct setup, and consistent verification of outcomes.
• Ensure consistency in repair execution across the Zone by standardizing best practices, reinforcing technical expectations, and improving reliability of outcomes across locations.
• Provide feedback to R&D and Process Implementation leadership on recurring technical issues, observed training gaps, tooling needs, and process improvements based on field trends.
• Support implementation of new technical processes, tools, and service offerings by training teams, validating readiness, and identifying barriers to early adoption.
• Maintain and manage the assigned company vehicle, diagnostic equipment, and tools by keeping them organized, secure, up to date, and ready for field deployment.

Benefits

• Competitive Salary: $80,000 - $120,000 annually, based on experience and qualifications.
• Company vehicle or monthly vehicle stipend (based on eligibility).
• Company gas card for business-related travel.
• health, dental, vision, 401(k), and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED