Field Service & Technical Support Technician
About The Position
At SJE, we are more than a company — we are a family of brands with a shared vision and mission to provide industry-leading, innovative, and reliable control and monitoring solutions that improve efficiencies, protect the environment, and deliver dependable solutions to our valued customers. We are looking for a Field Service and Technical Support Technician to support our Primex brand. This role will work out of our Largo, FL or Ashland, OH location. Our Primex brand is a leading provider of control solutions for the municipal and wastewater industries, offering pump control panels, full-featured web-hosted SCADA solutions, and highly complex system integration projects. As our Field Service and Technical Support Technician, you will help ensure control system projects are properly tested, started up, commissioned, serviced, and supported after installation. You will perform field startup and commissioning work, troubleshoot installed systems, support aftermarket service needs, and assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation. When you are not performing field service, startup, or commissioning activities, you will support internal QA testing of control panels and provide technical support to customers over the phone and via email. You will work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.
Requirements
- Experience with control systems testing, troubleshooting, startup, commissioning, field service, or technical support.
- Experience with QA testing, panel checkout, or factory testing of control panels or similar equipment.
- Electrical and mechanical troubleshooting skills.
- Experience working with PLCs, VFDs, soft starters, instrumentation, or other industrial control system components.
- Ability to read and interpret project plans, specifications, electrical drawings, wiring diagrams, and technical documentation.
- Experience troubleshooting customer questions related to hardware, software, controls, instrumentation, and system operation.
- Experience providing technical support to customers by phone, email, or in person.
- Strong communication and interpersonal skills with the ability to work professionally with customers, contractors, end users, and internal teams.
- Ability to manage multiple priorities while maintaining accurate records, case notes, service reports, and documentation.
- Ability to work independently in the field while staying aligned with project, customer, and department needs.
- Strong attention to detail, follow-through, and customer service mindset.
Responsibilities
- Perform field startup and commissioning work.
- Troubleshoot installed systems.
- Support aftermarket service needs.
- Assist customers with technical questions related to hardware, software, controls, instrumentation, and system operation.
- Support internal QA testing of control panels.
- Provide technical support to customers over the phone and via email.
- Work closely with project managers, engineers, programmers, contractors, end users, and internal teams to help deliver dependable control system solutions and a positive customer experience.
Benefits
- Up to 120 hours of Paid Time Off in your first year
- 8 paid holidays
- Health insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
