Field Services Specialist Technical Support

Huntington Technology•Bingham Farms, MI

8d•Onsite

About The Position

Responsive recruiter Benefits: Spot Bonuses Quarterly Bonuses 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Huntington Technology is more than an IT company. We specialize in customer service. The Field Services Specialist is a client-facing member of our service team who provides hands-on technical support at client locations, while also assisting with remote support as needed. This role is ideal for someone who enjoys being out in the field, working directly with end users, troubleshooting real-world technical issues, and helping small to medium-sized businesses stay productive. You will often be the face of Huntington Technology onsite with our clients. That means technical ability matters, but communication, professionalism, reliability, and follow-through matter just as much. This position will support a variety of client environments, including desktops, laptops, printers, phones, network equipment, software applications, Microsoft 365, line-of-business applications, and general connectivity issues. The Field Services Specialist will also assist with workstation deployments, hardware/software installations, troubleshooting, documentation, and ticket resolution. Primary Responsibilities The primary responsibilities of this role are to provide excellent onsite and remote technical support, resolve client issues efficiently, and help the service team deliver a high level of customer service. Responsibilities include: Provide onsite technical support at client locations for troubleshooting, installations, repairs, and user support Assist with remote support when needed, including phone, email, and remote-control troubleshooting Install, configure, deploy, and troubleshoot Windows-based desktops, laptops, printers, peripherals, and common business applications Support Microsoft 365, desktop applications, email, browsers, VPN clients, antivirus/security tools, and line-of-business applications Troubleshoot hardware, software, network connectivity, printing, scanning, and general workstation issues Assist with workstation replacements, new user setups, office moves, hardware refreshes, and small project work Open, update, and resolve service tickets while maintaining accurate documentation and time entries Take ownership of assigned issues and follow them through to resolution Communicate clearly with clients, team members, vendors, and internal service leadership Identify recurring issues and help recommend improvements to prevent future problems Maintain strong client relationships through professionalism, urgency, reliability, and follow-through Support the broader service team by assisting with escalations, onsite needs, documentation, and technical coordination Document troubleshooting steps, resolutions, client environment details, and any changes made Continue learning Huntington Technology’s tools, processes, client environments, and service standards What We’re Looking For The ideal candidate is reliable, customer-focused, technically capable, and comfortable working directly with clients in the field. This person should be able to troubleshoot independently, communicate professionally, and know when to ask for help or escalate an issue. Strong candidates will have: Excellent customer service and communication skills Practical troubleshooting and problem-solving ability A strong sense of urgency and ownership The ability to work independently while still functioning as part of a team Professionalism when working in client offices and business environments Strong follow-through and attention to detail The ability to manage multiple priorities in a fast-paced service environment A willingness to learn, improve, and continue developing technical skills Reliable attendance and punctuality Technical Requirements Candidates should have working knowledge of: Windows 10 and Windows 11 Windows workstations in an Active Directory environment Microsoft Office and Microsoft 365 Common desktop applications such as Adobe Reader, QuickBooks, web browsers, Java, and similar business software Basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity Desktop and laptop hardware troubleshooting Printers, scanners, and common office peripherals Antivirus/security tools, email systems, and basic computer security concepts Data transfers, profile migrations, and workstation replacement processes Troubleshooting industry-specific line-of-business applications Experience with the following is a plus: Managed Service Provider environments Professional Services Automation platforms such as Autotask Remote Monitoring and Management tools such as Datto RMM IT documentation platforms such as IT Glue Microsoft, CompTIA, or other technical certifications Experience 2+ years of computer support experience preferred Prior onsite client support experience preferred Managed Service Provider experience preferred Education Associate degree or higher in a technology-related field preferred Equivalent hands-on experience will also be considered Candidates currently pursuing a technology degree or certification are encouraged to apply TLDR The Field Services Specialist plays an important role in delivering Huntington Technology’s client experience. This role combines technical support, onsite service, relationship building, and teamwork. The right person will be dependable, professional, eager to learn, and committed to helping clients solve problems the right way. Compensation: $51,500.00 - $59,500.00 per year About Huntington Technology Founded in 2001, Huntington Technology, Inc. is a growing Managed Service Provider that helps small/mid-sized companies with business and technology solutions. We are about building long-term relationships with our clients, helping them grow and supporting them with that growth through technology. Services we provide include networking, IT consulting, data security, data storage, management and backup, disaster recovery, remote and on-site support, cloud services, software and hardware support, etc. Our friendly and exciting environment continues to evolve thanks to the ideas and accomplishments of our team members and our unparalleled relationships with industry-leading partners. We look for responsible, ambitious, and team-oriented professionals to join our team. We are looking for an expert. We won’t take just anyone – you need to be energetic, work independently, self-starter, motivated, someone who wants to make a difference with their career, and our customers. You must have a passion for customer service and be able to work in a fast-paced environment. In return you will have the freedom and flexibility to be a successful team member whose skills we will grow and enhance.

Requirements

Excellent customer service and communication skills
Practical troubleshooting and problem-solving ability
A strong sense of urgency and ownership
The ability to work independently while still functioning as part of a team
Professionalism when working in client offices and business environments
Strong follow-through and attention to detail
The ability to manage multiple priorities in a fast-paced service environment
A willingness to learn, improve, and continue developing technical skills
Reliable attendance and punctuality
Working knowledge of Windows 10 and Windows 11
Working knowledge of Windows workstations in an Active Directory environment
Working knowledge of Microsoft Office and Microsoft 365
Working knowledge of common desktop applications such as Adobe Reader, QuickBooks, web browsers, Java, and similar business software
Working knowledge of basic networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity
Working knowledge of desktop and laptop hardware troubleshooting
Working knowledge of printers, scanners, and common office peripherals
Working knowledge of antivirus/security tools, email systems, and basic computer security concepts
Working knowledge of data transfers, profile migrations, and workstation replacement processes
Working knowledge of troubleshooting industry-specific line-of-business applications
2+ years of computer support experience preferred
Prior onsite client support experience preferred
Managed Service Provider experience preferred
Associate degree or higher in a technology-related field preferred
Equivalent hands-on experience will also be considered
Candidates currently pursuing a technology degree or certification are encouraged to apply

Nice To Haves

Managed Service Provider environments
Professional Services Automation platforms such as Autotask
Remote Monitoring and Management tools such as Datto RMM
IT documentation platforms such as IT Glue
Microsoft, CompTIA, or other technical certifications

Responsibilities

Provide onsite technical support at client locations for troubleshooting, installations, repairs, and user support
Assist with remote support when needed, including phone, email, and remote-control troubleshooting
Install, configure, deploy, and troubleshoot Windows-based desktops, laptops, printers, peripherals, and common business applications
Support Microsoft 365, desktop applications, email, browsers, VPN clients, antivirus/security tools, and line-of-business applications
Troubleshoot hardware, software, network connectivity, printing, scanning, and general workstation issues
Assist with workstation replacements, new user setups, office moves, hardware refreshes, and small project work
Open, update, and resolve service tickets while maintaining accurate documentation and time entries
Take ownership of assigned issues and follow them through to resolution
Communicate clearly with clients, team members, vendors, and internal service leadership
Identify recurring issues and help recommend improvements to prevent future problems
Maintain strong client relationships through professionalism, urgency, reliability, and follow-through
Support the broader service team by assisting with escalations, onsite needs, documentation, and technical coordination
Document troubleshooting steps, resolutions, client environment details, and any changes made
Continue learning Huntington Technology’s tools, processes, client environments, and service standards