Technical Services Specialist
About The Position
This person will be a specialist for delivering Disguise projects across our Broadcast and XR customers. The Technical Services Specialist (Broadcast) will work across various platforms, primarily LED stages and mixed reality technologies, helping us achieve our clients' creative vision through our technical acumen. The Technical Services Specialist will primarily support the ESPN HQ in Bristol, CT, and the 7 Hudson Studio in NYC. This position requires an in-depth, hands-on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream. This person will collaborate alongside Disguise’s solutions designers, creative services, project managers, engineers, third-party vendors, and most importantly, the customer - ensuring projects are implemented successfully; on time, to scope, within budget, and exceeding their expectations. The Technical Services Specialist will be experienced at collaborating with internal and external stakeholders across multiple regions and time zones. The Technical Services Specialist will need to be based in NYC but will also be required to travel in response to global project demand. Both domestic and international travel is required (roughly once a month), and sometimes at short notice, where you will be onsite at the client for roughly 1-2 weeks per project. This person will play a pivotal role at Disguise as the gateway between our technology, the customer, and their audience's visual experience. ESPN Support: Bi-annual maintenance: You will collaborate with ESPN’s technical team to update and test the system. This involves updating the disguise system to the latest OS, D3 designer build, IPVFC firmware, and the newest version of the Renderstream plugin. License Updates & General Support Duties: You will assist the ESPN team with the RenderStream license update process and provide ongoing system-related support. This includes conducting system health checks, offering workflow guidance, delivering bespoke training, and providing last-minute firefighting support when critical issues arise. While your primary focus will be supporting ESPN and other NYC-based clients, you will also have the opportunity to work on diverse projects across virtual production, immersive experiences, and fixed installations. If you do not have direct experience in these secondary industries, Disguise will provide the necessary training to get you up to speed.
Requirements
- 3+ years of experience installing, configuring, and maintaining complex broadcast technical systems and control interfaces.
- Experience with hardware, software, and key third-party platforms (e.g., Ross, Grass Valley, Sony).
- Proven experience working inside high-pressure Sports, Live Events, and News broadcasting environments.
- Hands-on experience operating and troubleshooting technical gear essential to broadcast production, including professional cameras, production switchers, and robust networking infrastructure.
- Comfortable traveling to and working directly on-site at client facilities, serving as the face of the technical team.
- Strong working knowledge of IP video standards, specifically SMPTE ST 2110.
- A keen interest in and up-to-date knowledge of the latest advancements across the Broadcast, xR, and Virtual Production landscapes.
- Based in NYC.
- Ideally working 4+ days per week out of the Disguise office.
Nice To Haves
- In-depth, hands-on understanding of various disguise workflows, including xR, VP, DMX, and RenderStream.
- Experience collaborating with internal and external stakeholders across multiple regions and time zones.
- Experience in virtual production, immersive experiences, and fixed installations (training will be provided if not).
Responsibilities
- Collaborate with ESPN’s technical team to update and test the disguise system, including OS, D3 designer build, IPVFC firmware, and Renderstream plugin.
- Assist the ESPN team with RenderStream license updates.
- Provide ongoing system-related support, including system health checks and workflow guidance.
- Deliver bespoke training to clients.
- Provide last-minute firefighting support for critical issues.
- Work on diverse projects across virtual production, immersive experiences, and fixed installations.
- Travel domestically and internationally in response to global project demand, potentially at short notice, for 1-2 week project durations onsite at client facilities.
Benefits
- Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
- Hybrid working between home and our offices (dependent on role and location)
- Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes
- Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries
- Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
- Training, coaching & mentoring
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
