Technical Services Representative I or II
Printpack•Atlanta, GA
•Onsite
About The Position
Printpack is seeking qualified candidates to fill the position of Technical Services Representative I or II. This role involves regular visits to customer facilities and co-packers to address issues, document conditions, and support product development and quality initiatives. The representative will act as a liaison between Printpack and its customers, ensuring consistent material treatment and supporting the commercialization of new packaging solutions.
Requirements
- Ability to travel 60%
- Proven ability to work effectively with internal and external customers
- Proven ability to work well under pressure, possess a sense of urgency, and handle multiple priorities
- A high degree of mechanical aptitude
Nice To Haves
- A technical or college degree
- Proficient in Microsoft Office Suite and familiar with a manufacturing ERP system
- Experience in VFFS, HFFS, and Converting and Packaging Equipment Machinery
- Job-related experience in the flexible packaging space
- Fluent in Spanish
Responsibilities
- Visit PPK US customer facilities in the US, Canada, and Mexico and their related Co-packers on a regular basis, field complaints, dispose of materials, and document operating conditions of film and competitive activity, etc.
- Troubleshoot machine/material issues on site
- Prepare the appropriate documentation on RMA materials
- Maintain customer quality tracking for defective materials
- Investigate defective materials identified in plants to determine the root cause
- Coordinate with other Technical Representatives, the Manager of Technical Services, and Printpack plant point personnel to ensure consistent treatment of our customers’ materials across all plants
- Aid Sales, Marketing, Product Development, and Manufacturing in developing and commercializing new packaging
- Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products, delivering a competitive advantage.
- Support all ISO related procedures
- Support Product Development and Manufacturing by working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products
- Assist Sales, Marketing, and Product Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements
- Coordinate and manage commercialization trials
- Augment Printpack’s quality support staff by serving as a liaison between Printpack and our customers
Benefits
- Equal-opportunity employer
- Commitment to creating an inclusive environment
- Reasonable accommodation for individuals with disabilities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
