Technical Services Representative - Eugene, OR
About The Position
The Technical Services Representative (TSR) interacts with customers or Sherwin-Williams (SHW) facilities by traveling in the field to provide product and application support and information. The TSR ensures the best technical service possible by answering customers' technical or scientific questions regarding product, service, operation, or maintenance, including application and equipment. The TSR converses with customers to obtain information, identify problems, and provides technical assistance and solutions. The TSR liaises between technical, sales, and operations (plants and facilities). The TSR troubleshoots and/or refers complaints of product or service issues to appropriate functions for investigation and resolution. The TSR coordinates customers' service needs with other departments as required to ensure a customer-centric focus and resolves complaints about product and application, explaining how to use the product or service correctly. The TSR is familiar with technical processes, business processes, and current trends in the industry.
Requirements
- Must be able to travel up to 50%.
- Must be able to access confidential and proprietary information.
- Criminal history review is necessary.
Responsibilities
- Provide product and application support and information to customers and Sherwin-Williams facilities.
- Answer customers' technical or scientific questions regarding product, service, operation, or maintenance.
- Obtain information from customers, identify problems, and provide technical assistance and solutions.
- Liaise between technical, sales, and operations departments.
- Troubleshoot and refer complaints of product or service issues to appropriate functions for resolution.
- Coordinate customers' service needs with other departments.
- Resolve complaints about product and application.
- Explain how to use product or service correctly.
- Stay familiar with technical processes, business processes, and current industry trends.
Benefits
- Bonus
- Commissions
- Long-term incentive compensation awards
- Health benefits (medical, dental, vision coverage)
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security benefits
- Retirement and saving benefits
- Generous time away from work package (personal leave, paid parental leave, medical leave, vacation, and holidays)
- 10 paid holidays throughout the calendar year, including 1 floating holiday
- 3-13 paid vacation days in the year of hire, prorated based on hire date
- Minimum of 3 frontloaded paid “flex” days
- Paid sick leave (accrual rate varies for non-exempt and exempt employees)
- 4 workweeks of paid Military leave
- 5 days of paid Bereavement Leave for immediate family member death
- 3 days of paid Bereavement Leave for other family member death
- Two weeks of Paid Parental Leave after one year of employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
