Technical Services Representative

Printpack • Atlanta, GA

3d • Hybrid

About The Position

Printpack is seeking qualified candidates to fill the position of Technical Services Representative I or II. This role requires a high degree of mechanical aptitude and the ability to work effectively with internal and external customers, often under pressure and with a sense of urgency. The representative will be responsible for visiting customer facilities, troubleshooting machine/material issues, documenting operating conditions, and investigating defective materials to determine root causes. This position plays a crucial role in supporting sales, marketing, product development, and manufacturing by ensuring consistent customer material treatment, commercializing new packaging, and identifying areas for innovation and process improvement. The role also involves supporting ISO procedures and acting as a liaison between Printpack and its customers.

Requirements

• Ability to travel 60%
• Proven ability to work effectively with internal and external customers
• Proven ability to work well under pressure, possess a sense of urgency, and handle multiple priorities
• A high degree of mechanical aptitude

Nice To Haves

• A technical or college degree
• Proficient in Microsoft Office Suite and familiar with a manufacturing ERP system
• Experience in VFFS, HFFS, and Converting and Packaging Equipment Machinery
• Job-related experience in the flexible packaging space
• Fluent in Spanish

Responsibilities

• Visit PPK US customer facilities in the US, Canada, and Mexico and their related Co-packers on a regular basis, field complaints, dispose of materials, and document operating conditions of film and competitive activity, etc.
• Troubleshoot machine/material issues on site
• Prepare the appropriate documentation on RMA materials
• Maintain customer quality tracking for defective materials
• Investigate defective materials identified in plants to determine the root cause
• Coordinate with other Technical Representatives, the Manager of Technical Services, and Printpack plant point personnel to ensure consistent treatment of our customers’ materials across all plants
• Aid Sales, Marketing, Product Development, and Manufacturing in developing and commercializing new packaging
• Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products, delivering a competitive advantage.
• Support all ISO related procedures
• Support Product Development and Manufacturing by working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products
• Assist Sales, Marketing, and Product Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements
• Coordinate and manage commercialization trials
• Augment Printpack’s quality support staff by serving as a liaison between Printpack and our customers

Benefits

• Printpack is proudly an equal-opportunity employer. We are committed to creating an inclusive environment. Embracing diversity enhances our work culture and is vital to our success.
• We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, gender identity, sexual orientation, marital/parental status, genetic information, age, national origin, ancestry, ethnicity, disability, marital status, military or veteran status or affiliation, or any other characteristic protected under applicable law.
• Know Your Rights - Conozca sus Derechos - Your Rights Under USERRA (dol.gov) - FMLA - FMLA (Spanish) - Polygraph Protection - Right to Work - Right to Work (Spanish)
• Printpack is committed to helping individuals with disabilities participate in the workforce and ensure equal opportunity to compete for jobs. If you need a reasonable accommodation to assist you with your application for employment or job search, please get in touch with us by sending an email to [email protected] . Please include in your email a brief description of the accommodation you are requesting and the position for which you are interested in applying.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree