Technical Services Representative

Printpack•Atlanta, GA

5d•Hybrid

About The Position

Printpack is seeking qualified candidates to fill the position of Technical Services Representative I or II. This role requires a high degree of mechanical aptitude and the ability to work effectively with internal and external customers, often under pressure and with multiple priorities. The position involves significant travel to customer facilities to troubleshoot issues, document conditions, and support new product commercialization. Printpack is committed to creating an inclusive environment and offers a comprehensive benefits package.

Requirements

Ability to travel 60%
Proven ability to work effectively with internal and external customers
Proven ability to work well under pressure, possess a sense of urgency, and handle multiple priorities
A high degree of mechanical aptitude

Nice To Haves

A technical or college degree
Proficient in Microsoft Office Suite and familiar with a manufacturing ERP system
Experience in VFFS, HFFS, and Converting and Packaging Equipment Machinery
Job-related experience in the flexible packaging space
Fluent in Spanish

Responsibilities

Visit PPK US customer facilities in the US, Canada, and Mexico and their related Co-packers on a regular basis, field complaints, dispose of materials, and document operating conditions of film and competitive activity, etc.
Troubleshoot machine/material issues on site
Prepare the appropriate documentation on RMA materials
Maintain customer quality tracking for defective materials
Investigate defective materials identified in plants to determine the root cause
Coordinate with other Technical Representatives, the Manager of Technical Services, and Printpack plant point personnel to ensure consistent treatment of our customers’ materials across all plants
Aid Sales, Marketing, Product Development, and Manufacturing in developing and commercializing new packaging
Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products, delivering a competitive advantage.
Support all ISO related procedures
Support Product Development and Manufacturing by working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products
Assist Sales, Marketing, and Product Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements
Coordinate and manage commercialization trials
Augment Printpack’s quality support staff by serving as a liaison between Printpack and our customers