Technical Services Engineer, Portworx (Shift: Monday - Friday from 8:00 AM - 5:00 PM PST)

Pure Storage•Santa Clara, CA

3d•Onsite

About The Position

As a Technical Support Engineer for Portworx by Everpure, you will help enterprise customers run containerized workloads at scale across public, private, and hybrid cloud environments. You will serve as a cloud-native technical advisor throughout the customer lifecycle, from proof-of-concept installations through production deployments. Working with engineering, product, and customer success teams, you will diagnose complex distributed software challenges, accelerate incident resolution, and support cloud data management for global organizations. The role is based primarily in the Santa Clara office and follows a Monday–Friday schedule from 8:00 AM to 5:00 PM PST.

Requirements

At least 2–4 years of experience in customer-facing technical support work or SRE.
Proficiency troubleshooting container management platforms such as Kubernetes, OpenShift, Tanzu, or VMware container solutions, and public cloud environments such as AWS, Azure, or IBM Cloud.
Hands-on experience with infrastructure-as-code and automation tools such as Ansible, Terraform, Chef, or Puppet.
Ability to triage, isolate, and resolve technical issues in complex distributed cloud software architectures, and effectively escalate critical issues to engineering partners.
Strong collaboration and communication skills, including the ability to explain complex technical concepts to diverse internal and external stakeholders across multiple support channels.
Work from the Santa Clara office in accordance with Everpure policies, except during PTO, work travel, or other approved leave.

Responsibilities

Analyze, troubleshoot, and support large-scale enterprise Portworx deployments across Kubernetes, OpenShift, VMware container solutions, and public cloud platforms to improve availability and workload reliability.
Investigate, reproduce, and resolve application, storage, and cloud infrastructure issues across severity levels, using system logs and customer workflows to minimize downtime.
Work with product engineering teams to isolate edge cases, develop reproduction strategies, and implement fixes that improve product quality and resilience.
Provide hands-on technical support during pre-sales engagements, customer proof-of-concept installations, and production expansions.
Write internal and customer-facing Knowledge Base articles, technical guides, and FAQs based on troubleshooting scenarios.