Technical Service Support

Addison • Orlando, FL

9d • Hybrid

About The Position

This role provides technical phone and/or field support for controls and service related to commercial and industrial HVAC systems. The position involves assisting customers with troubleshooting inquiries about maintenance, repair, and parts orders. It also includes providing installation supervision and factory start-up, as well as performing field warranty service and repairs on existing installations. A key aspect of the role is training customers, employees, and representatives on equipment maintenance and repair. The role requires travel between 20% and 40%.

Requirements

• An Associate degree in electronics or 3-4 years technical service experience; or equivalent combination of education and experience.
• Computer skills in various software programs – Word for Windows, Excel, AutoCad, etc.
• Working knowledge of standard engineering diagnostic tools such as V, Amp probe, psychrometer, thermometer, etc.
• Brazing refrigeration joints
• Good understanding of the refrigeration cycle relating to heating and cooling
• Ability to read, analyze and interpret product literature, Installation, Operation & Service manuals, drawings and technical procedures
• Ability to write reports, business correspondence, and Installation, Operation & Service manuals
• Ability to speak effectively to customers and employees of organization.

Responsibilities

• Provide customer assistance (troubleshooting) by responding to inquiries regarding maintenance, repair and parts orders.
• Provide installation supervision and factory start-up as required of equipment.
• Provide field warranty service and/or warranty repair as required on existing installations.
• Train customers, employees and representatives in maintenance and repair of equipment.
• Other duties as they are assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree