Vacancies Technical Service Representative

AkzoNobel • High Point, NC

9d

About The Position

The Technical Service Representative responds to customer inquiries by telephone or in writing about order status, product selection, order placement for standard products and services, complaints and returns, shortages and adjustments, expediting, and product literature. The role analyzes customer situations, takes appropriate action to meet customer needs, coordinates with internal departments, vendors, and carriers, and provides follow-up and correspondence. The representative may process orders, issue credits, maintain customer records, and prepare quotations for standard products or services.

The position provides technical support for finishing applications, including troubleshooting, formulating special colors, making minor modifications to improve curing application, preparing test panels, and evaluating customer procedures and finished products. The representative monitors finishing lines and process controls, checks materials for color and quality, helps train finish-room personnel, maintains materials and daily records, and supports customer problem resolution. The role is located in Mt. Jackson, Virginia; relocation is not offered.

Requirements

• 2–5 years of wood finishing experience.
• Knowledge of various finish application systems and good color-matching skills.
• Ability to read and understand instructions and safety guidelines.
• Ability to communicate professionally and effectively in writing or verbally with all levels of management, peers, and customers.
• Effective interpersonal and presentation skills.
• Ability to work independently.
• Ability to multitask and balance priorities.
• Commitment to safety leadership and presence.
• Analytical reasoning and problem-solving skills.
• Basic computer skills, including email and sending reports.
• Coaching, teaching, and decision-making skills.
• Ability to wear all required personal protective equipment at customer sites.
• Ability to stand or walk for long periods.

Responsibilities

• Follow established safety rules and procedures and adhere to the company’s Code of Conduct.
• Formulate special colors and make minor modifications to improve curing application; prepare test panels.
• Evaluate customers’ procedures and finished products.
• Conduct test runs and resolve complaints.
• Establish positive relationships with customers and demonstrate problem-solving ability.
• Review and discuss activities with the sales manager.
• Report problems to customers and offer corrective actions.
• Monitor finishing lines for adherence to established process controls.
• Check incoming materials and/or pre-ships for color and quality.
• Assist in training finish-room personnel.
• Attend meetings pertaining to finishing.
• Maintain materials and assist with ordering.
• Keep daily records of unusual variations on finishing lines.
• Respond to customer inquiries about orders, products, complaints, shortages, adjustments, expediting, and literature requests.
• Coordinate customer matters with internal departments, vendors, and common carriers; provide follow-up and correspondence.
• Process customer orders, issue credits, maintain customer account records, and prepare quotations as needed.
• Troubleshoot problems with finishing applications.

Benefits

• 401(k) retirement savings with 6% company match.
• Eligible for annual bonus.
• Medical insurance with HSA.
• Dental, vision, life, and AD&D benefits.
• Generous vacation, sick, and holiday pay.
• Short- and long-term disability.
• Paid parental leave after one year.
• Career growth opportunities.
• Active Diversity & Inclusion Networks.
• Employee referral bonus.
• Employee appreciation days.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed