Technical Service Representative

RJ Young • Salem, VA

14h • Onsite

About The Position

We are looking for a Technical Service Representative (TSR) who is mechanically inclined and enjoys working with their hands, solving real-world problems in the field. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. This is not an IT or help desk role. The main job is keeping machines running and customers happy, which also involves handling some basic network connectivity setup (print/scan). The role offers a dynamic environment where every day brings new challenges and customers, with training and support for continuous learning and advancement, as part of a team that values craftsmanship, service, and reliability.

Requirements

• High school diploma or equivalent

Nice To Haves

• Two-year technical degree
• Prior Xerox experience
• Prior electrical/mechanical/computer experience

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees