Technical Service Representative

Axalta

22h•Hybrid

About The Position

The Technical Service Representative will provide in-house technical direction and assistance to customers regarding the use of product lines and basic application methods. Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions, engineering technologies that protect customers’ products from heat, light, corrosion, abrasion, moisture, or chemicals, and adding dimension and beauty with colourful finishes. Axalta has a vast and ever-evolving portfolio of brands playing an important part in modernizing infrastructure and enabling the next generation of electric and autonomous vehicles. Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Its diverse global footprint allows it to deliver solutions in over 140+ countries and coat 30 million vehicles per year. Axalta has set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and works with customers to optimize their businesses and achieve their goals. Axalta is a global coatings company focused on providing customers with innovative, colorful and sustainable solutions, with more than 150 years of experience in the coatings industry, serving over 100,000 customers with the finest coatings, application systems and technology.

Requirements

High School graduate or equivalent
Minimum 2 years in coatings production finishing lines or color matching and development
Demonstrated industry and product applications experience.
Understanding of multiple application methods and equipment types in industry
Must have good color perception and be able to tint materials and products effectively while being involved directly with color critical projects.
Strong on-line color matching capability; proficient with color computer & dispensing equipment
Possess excellent organizational and time management skills with ability to prioritize and assign work
Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization
Strong customer service aptitude and teamwork skills
Proficiency with MS Office

Nice To Haves

Primary kitchen cabinet segment experience is beneficial.
Courses in LSS is helpful

Responsibilities

Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites
Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team
Respond to complex questions and concerns from customers regarding product lines and general performance requirements
Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
Serves as liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations
Work closely with Axalta Technical and Manufacturing Teams to maintain product quality
Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer
Preparing accurate and timely Technical Service reports, typically weekly but more frequently as required
Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
Follow all Axalta and customer safety regulations.