Technical Service Representative

RJ Young • Newton, NC

1d • Onsite

About The Position

This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy. This role is for individuals who are mechanically inclined and enjoy working with their hands, solving real-world problems in the field rather than being behind a desk. It is explicitly stated that this is not an IT or help desk role.

Requirements

• High school diploma or equivalent

Nice To Haves

• Two-year technical degree
• Prior Xerox experience
• Prior electrical/mechanical/computer experience

Responsibilities

• Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
• Perform preventative maintenance and part replacements
• Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
• Provide basic training to end users on hardware functions
• Work independently in the field, while staying connected with your service team
• Keep detailed service records and submit mileage, payroll, and call reports
• Maintain a clean and professional appearance (yourself and your company vehicle)
• Perform activities, duties, or responsibilities that may change at any time with or without notice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees