Technical Service Representative
About The Position
This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment such as copiers, printers, scanners, and fax machines. The role requires diagnosing and repairing mechanical and electrical issues, performing preventative maintenance, and replacing parts. It also involves setting up devices for basic network connectivity (print/scan) and providing basic training to end users on hardware functions. This is not an IT or help desk role, but rather a hands-on position for individuals who are mechanically inclined and enjoy solving real-world problems in the field, ensuring office technology runs smoothly and customers are satisfied.
Requirements
- High school diploma or equivalent
Nice To Haves
- Two-year technical degree
- Prior Xerox experience
- Prior electrical/mechanical/computer experience
Responsibilities
- Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
- Perform preventative maintenance and part replacements
- Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
- Provide basic training to end users on hardware functions
- Work independently in the field, while staying connected with your service team
- Keep detailed service records and submit mileage, payroll, and call reports
- Maintain a clean and professional appearance (yourself and your company vehicle)
- Perform activities, duties, or responsibilities that may change at any time with or without notice
Benefits
- Training and support to keep learning and advancing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
