Technical Service Representative - Agricultural

Hawkins, Inc.•Saltillo Precinct, NE

9h•$55,000 - $65,000•Onsite

About The Position

This position focuses primarily on the installation, maintenance, and repair of critical drinking water systems in livestock barns, supporting agricultural customers across western Iowa and central Nebraska. You’ll play a key role in keeping systems running smoothly while building trusted relationships with customers in the field. This role is responsible for installation, monitoring, and maintenance of water treatment systems and identifying new opportunities. Reporting to the Branch Sales Manager and working closely with regional sales and leadership, this individual will support growth and profitability of the Water Treatment Group focused business by ensuring customer satisfaction.

Requirements

Plumbing, Carpentry, Electrical, Technical background or some combination of experience.
Good problem-solving skills.
Enthusiastic, ambitious, self-motivated, and hard- working with ability to work independently and with teams.
Excellent organization and time management skills.
Strong math skills including ability to perform calculations to determine flow rates, etc.
Ability to identify appropriate sales opportunities and key personnel within accounts.
Ability to professionally and positively present information about Hawkins’s products and services.
Strong computer skills.
Excellent customer service skills with strong written and verbal communication skills.
Available to regularly work a schedule that consists of 10-12-hour days and requires some overnight travel.
Strong negotiation skills.
Effective organizational and follow-through skills required.
Ability to deal diplomatically and communicate effectively with internal and external customers.
Must have good driving record that meets company expectations and be able to pass drug and background screening.

Nice To Haves

Water Industry experience a plus

Responsibilities

Install, service, and repair customer equipment and provide ongoing preventative equipment, chemical and process maintenance at customer sites.
Perform regular field water testing to maintain proper chemistry.
Provide excellent customer service and support to growth in existing accounts.
Work closely with regional sales and leadership to maintain customer success and establish new accounts.
Maintain productive and professional relationships with existing customers.
Generate repeat sales by providing product and technical information in a timely manner.
Grow current product lines and identify and add new product lines.
Further sell Hawkins’s solutions: products, equipment, service.
Expand Hawkins role with existing customers and develop new retention strategies to work in conjunction with evolving customer requirements.
Ensure customer satisfaction and loyalty.
Develop and sustain professional relationships with new customers to increase sales and profits, with a focus on great customer service.
Sell Hawkins solutions: products, equipment, service.
Attend Regional Trade Shows.
Support the development of annual territory growth plans.
Complete monthly reports and market summary for territory.
Work closely with current and prospective customers to understand business needs and recommend product and technical improvements and innovations that will meet customer needs and maintain and grow sales of products, equipment, and service.
Consult with customers and provide hands-on technical support to solve business problems and achieve customer satisfaction, to retain and grow customer base.
Provide support to internal teams to support equipment and chemical sales efforts focused on the market by partnering with Regional and Branch Managers, and Technical Sales Representatives.
May provide input for sales presentations, demonstrations, and proposals to explain product specifications or applications to customers.
Establish and maintain productive, professional relationships with new and existing customers.
Follow up on sales leads and support sales objectives.
Answer customers’ questions about products, prices, availability, or credit terms.
Perform needs assessments to cultivate additional business.
Keep management informed of competitive developments in territory.
Pursue new business development and expand the existing customer base by securing new business and establishing additional contacts to ensure continuity and future growth.
Research and source potential customers using various professional networking resources.
Review and revise business processes to increase efficiency and effectiveness.
Follow all company safety procedures as well as all OSHA procedures.
May participate in annual inventory and other special projects.