Technical Service Representative

Tenet Healthcare • Detroit, MI

1d • Onsite

About The Position

DMC University Laboratories, Inc. is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status

Requirements

• Associates degree in science or equivalent.
• One to two years of customer service experience or related field.
• Verbal and written communication skills to effectively interact with all levels of lab personnel and external clients.
• Interpersonal skills necessary to interact with all levels of lab personnel and external clientele.
• Analytical ability to problem-solve technical issues and billing.

Nice To Haves

• Bachelor’s degree in Medical Technology or related sciences preferred.
• Medical Technologist (MT) or Medical Laboratory Technician (MLT) registry highly desired.

Responsibilities

• Acts as liaison with inter-departmental personnel and management to resolve daily problems and client concerns.
• Assists sales staff in the set up of new accounts with supplies, requisition forms and client orientation.
• Tracks new and sensitive accounts to make sure the results, turn-around-time and patient data all meet the clients specifications.
• Assists in preparing technical bulletins, charts, manuals and newsletters to keep the clients updated on laboratory procedures.
• Reviews outreach laboratory reports on a daily basis and follows through with the proper department on any discrepancy noted.
• Keeps the sales staff informed of any unusual occurrences within the laboratory that would have an effect on a client/account.
• Serves as a contact person for Outreach clients to answer technical questions and help resolve problems.
• Serves on Ad-HOC committees and work groups on a departmental and system level as needed.
• Assists in developing and implementing policies and procedures related to service improvements.
• Instructs and advises staff on methods and procedures regarding laboratory testing at offsite locations, i.e. physician offices.
• Problem solves technical and billing issues and implements preventative measures.
• Upholds DMC Laboratories image and maintains good public relations between all personnel and accounts.
• Performs duties of professional service representative as necessary to maintain uninterrupted customer service.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree