Product & Agricultural Technical Support Specialist

Ingersoll Rand Careers • Saint-Bruno-de-Montarville, QC

8d • Onsite

About The Position

With over 30 years of combined experience in agriculture and IT development, MAXIMUS, an INGERSOLL RAND company, designs innovative solutions at the cutting edge of technology. Do you have a passion for innovation and excellence in shaping tomorrow's agriculture? Join us and be a part of a dynamic, creative and forward-looking team!

Requirements

• Degree in Electronics or Telecommunication Technology
• Two years of experience in a similar position
• Bilingualism (French and English) in speaking and writing
• In-depth knowledge of hardware and software
• Ability to quickly establish good working relationships with customers
• Basic knowledge of electronics
• Familiarity with the ZENDESK service ticket and complaint system
• Strong sense of customer service
• Ability to work well with people
• Strong communication skills
• Excellent organizational skills.

Nice To Haves

• Spanish (a plus)

Responsibilities

• Work with customers and end users to provide technical support and assistance with any software and hardware issues
• Manage new user access and control customer access
• Provide technical support to other Maximus technology specialists
• Monitor monitoring reports to analyze and identify ongoing issues
• All other related duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree