Technical Marine Service Manager
About The Position
Ignition Marine is seeking a Technical Service Operations Manager to oversee the day-to-day execution of marine service work performed by technicians. This role involves supervising technicians, coordinating workflow, and ensuring all work is completed safely, efficiently, and to a high standard. The Technical Manager will provide hands-on troubleshooting, quality control, and mentorship for complex yachting projects, ensuring client satisfaction. Ignition Marine is an ISO 9001-accredited marine solutions provider specializing in yacht sales, brokerage, and a full-service technical department handling mechanical, electrical, and structural repairs, as well as complete vessel refits.
Requirements
- 5+ years of experience in yachting marine service operations, technical coordination, or field service environments within the marine industry.
- An additional 2+ years in a supervisory or lead role.
- Direct experience servicing pleasure crafts is mandatory.
- Solid knowledge of end-to-end marine service operations.
- Ability to read and translate technical documentation into clear operational tasks.
- Demonstrated understanding of pleasure craft vessel operations.
- Experience working within structured quality systems (like ISO 9001).
- Strong working knowledge of safety procedures, hazard identification, and safe work practices.
- Strong computer skills, including the ability to manage and track operational data using scheduling tools and Microsoft Office.
- Strong communication skills (both verbal and written).
- Proven ability to supervise a team of 10+ staff.
- Strong accountability and a proactive problem-solving approach.
- Ability to influence cross-functional teams.
- Maintain a respectful, no-blame environment.
- Personally resilient, with the capacity to demonstrate a growth mindset and commitment to continuous improvement.
Nice To Haves
- A Bachelor’s degree or diploma in Operations Management, Engineering, or a related field is preferred.
- Technical certifications in marine, mechanical, electrical, or industrial systems.
Responsibilities
- Review Repair Orders (ROs) and perform initial inspections using mobile forms.
- Conduct daily morning briefings to clarify work scope, priorities, and safety hazards.
- Provide hands-on leadership and problem-solving support for technicians, assisting with troubleshooting engines, electronics, and marine systems.
- Supervise daily execution, perform ongoing quality control checks, and conduct post-service inspections.
- Identify and address deficiencies or deviations from technical standards.
- Maintain awareness of operational timelines, including delivery dates, lifts, and sea trials.
- Coordinate the sequencing of work to support on-time delivery.
- Notify the Project Manager upon job completion.
- Assess parts availability before starting major projects and coordinate with the Parts Manager to resolve shortages.
- Ensure the proper handling of tools and client property.
- Monitor Health, Safety, and Environment (HSE) compliance, identifying hazards, reporting risks, and implementing safety procedures.
- Foster teamwork, professionalism, and accountability.
- Promote a positive, "no-blame" work environment.
Benefits
- Comprehensive benefits package with 100% company-paid health benefits.
- Holiday shutdown time-off in addition to vacation days.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
