Marine Service Advisor
About The Position
River Valley Marine of Red Wing is hiring a Marine Service Advisor to join one of the Top 10 Marine Dealers in North America. We are looking for a customer-focused professional who enjoys the boating lifestyle, understands the importance of exceptional service, and takes pride in helping customers maintain and enjoy their boats. This role is ideal for someone with experience in marine service, boat repair, marina operations, powersports service, RV service, automotive service advising, or dealership operations who wants to build a long-term career in the marine industry. If you enjoy being around boats, talking with boat owners, solving problems, coordinating repairs, and helping customers maximize their time on the water, we'd love to meet you.
Requirements
- Customer service experience required
- Service advisor, dealership, marina, or marine industry experience preferred
- Strong communication and relationship-building skills
- Excellent organizational and multitasking abilities
- Ability to thrive in a fast-paced dealership environment
- Strong attention to detail and follow-through
- Comfortable using computers and dealership software systems
Nice To Haves
- Passion for boating, fishing, watersports, or the marine lifestyle
- Experience with LightspeedEVO, Outlook, Excel, or SharePoint is a plus
- Team-oriented mindset and positive attitude
Responsibilities
- Serve as the primary point of contact for boat owners regarding service, repairs, maintenance, and seasonal needs
- Write and manage repair orders accurately and efficiently
- Provide estimates for labor, marine parts, accessories, and repair work
- Coordinate scheduling and workflow between customers and technicians
- Communicate service updates, timelines, and recommendations professionally
- Assist customers with preventative maintenance and boating-related service questions
- Coordinate boat drop-offs, pickups, and seasonal service scheduling
- Manage marine parts inventory, returns, and cycle counts
- Document customer concerns and service history within LightspeedEVO
- Follow up after service to ensure customer satisfaction and build long-term relationships
- Support dealership goals focused on service excellence and customer retention
Benefits
- Medical, Dental & Vision
- Medical plans available starting around $50/month
- Dental insurance options
- Health Savings Account (HSA) available
- Vision service discounts
- 401(k) with Traditional and Roth options
- Company match of 50% up to 6%
- Financial planning resources and expert guidance
- Life insurance
- Short-term disability
- Accident coverage
- Critical illness coverage
- Supplemental insurance options
- Employee Assistance Program (EAP)
- Doctor on Demand virtual healthcare
- Wellness Marketplace discounts
- Get Active wellness program
- Paid Time Off (PTO)
- Paid holidays
- Company-provided apparel
- Employee discounts on boats, marine accessories, and parts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
