SAP NS2 Technical Service Manager
About The Position
SAP National Security Services Inc. (SAP NS2), an independent U.S. subsidiary of SAP, provides SAP solutions with specialized security and support for U.S. national security and critical infrastructure customers. The Technical Service Manager guides enterprise customers through complex SAP cloud environments, serving as the primary technical advisor to large and strategic SAP RISE customers. The role combines SAP technical consulting, cloud operations, architecture, customer engagement, and long-term technology planning. The manager coordinates SAP delivery specialists, reviews customer architecture and operational requirements, leads technical and operational reviews, and supports migration roadmaps and service delivery planning. The position requires U.S. citizenship and access to customer data; SAP NS2 does not offer visa sponsorship for this role.
Requirements
- U.S. citizenship; the position requires access to customer data.
- 8 or more years of SAP Basis administration and SAP technical consulting experience.
- SAP landscape architecture and lifecycle management knowledge.
- SAP S/4HANA migration and conversion knowledge.
- Cloud platform experience with AWS, Microsoft Azure, or Google Cloud.
- Technical project management experience.
- SAP security, networking, and compliance knowledge.
- Strong communication and presentation skills.
- Comprehensive knowledge of S/4HANA architecture, conversion, migration paths, methodology, and tools.
- Understanding of SAP cloud solutions and integration scenarios involving SAP systems with BTP, Ariba, SuccessFactors, and related solutions.
- Ability to explain technical concepts to business stakeholders and executives and manage customer relationships.
Nice To Haves
- Bachelor’s degree in Computer Science, Engineering, or Information Management is preferred.
- SAP NetWeaver, OS/DB migration, or SAP HANA certifications.
- Experience or certifications with IaaS providers such as AWS, Microsoft Azure, or Google Cloud.
- SAP HANA and S/4HANA skills.
- Knowledge of cloud security, including cybersecurity, encryption, and key management.
Responsibilities
- Serve as the primary technical advisor for large and strategic SAP RISE customers.
- Lead discussions about landscape changes, cloud operations, and service delivery plans.
- Coordinate specialists across SAP delivery teams to resolve complex technical challenges.
- Review architecture, security, business continuity, and network requirements to align solutions with customer needs.
- Conduct regular operational and technical reviews and drive issues through resolution.
- Help shape migration roadmaps with customers, implementation partners, and SAP services teams.
- Support the client delivery manager in regular stakeholder cadence with customers and manage expectations regarding service delivery.
Benefits
- Flexible working models.
- Potential variable incentive opportunities and additional benefits, subject to applicable plans and policies.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
