SAP NS2 Technical Service Manager
About The Position
SAP NS2 Technical Service Managers guide enterprise customers through complex SAP cloud environments, serving as primary technical advisors for large and strategic SAP RISE customers. The role combines SAP operations, cloud delivery, solution architecture, customer engagement, and long-term technology planning. The manager leads discussions about landscape changes, cloud operations, and service delivery plans; coordinates SAP delivery specialists to resolve technical challenges; and works with customers, implementation partners, and SAP services teams on migration roadmaps. The position also supports the client delivery manager in maintaining a regular stakeholder cadence and managing customer expectations about service delivery. The role reviews architecture, security, business continuity, and network requirements to align solutions with customer needs. It conducts operational and technical reviews, drives issues through resolution, and develops a detailed understanding of customer system dependencies. The manager works closely with delivery, operations, account, and consulting teams across SAP, helping customers make informed decisions throughout their cloud journey. Applicants must be U.S. citizens because the position requires access to customer data. SAP NS2 does not offer visa sponsorship for this role. Internal applicants need their manager’s approval to transfer.
Requirements
- At least 8 years of SAP Basis administration and SAP technical consulting experience.
- Bachelor’s degree in Computer Science, Engineering, or Information Management preferred.
- Knowledge of SAP landscape architecture and lifecycle management.
- Knowledge of SAP S/4HANA migration and conversion.
- Cloud platform experience with AWS, Microsoft Azure, or Google Cloud.
- Technical project management experience.
- Knowledge of SAP security, networking, and compliance.
- Strong communication and presentation skills.
- U.S. citizenship; the position requires access to customer data.
Nice To Haves
- Comprehensive knowledge of S/4HANA architecture, conversion, migration paths, methodology, and tools.
- Understanding of SAP cloud solutions and integration scenarios involving SAP systems with BTP, Ariba, SuccessFactors, and other solutions.
- SAP NetWeaver, OS/DB migration, or SAP HANA certifications.
- Experience or certifications with IaaS providers such as AWS, Microsoft Azure, or Google Cloud.
- SAP HANA and S/4HANA skills.
- Preferred knowledge of cloud security, including cybersecurity, encryption, and key management.
Responsibilities
- Serve as the primary technical advisor for large and strategic SAP RISE customers.
- Lead customer conversations about landscape changes, cloud operations, and service delivery plans.
- Coordinate specialists across SAP delivery teams to resolve complex technical challenges.
- Review architecture, security, business continuity, and network requirements to align solutions with customer needs.
- Conduct regular operational and technical reviews and drive issues through resolution.
- Help shape migration roadmaps with customers, implementation partners, and SAP services teams.
- Support the client delivery manager with regular stakeholder cadence and manage expectations regarding service delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
