SAP NS2 Customer Success Advocate
About The Position
SAP NS2 is seeking a Customer Success Advocate to deliver high-quality support to customers and internal teams. The role serves as a trusted point of contact, helping users navigate customer portals, investigate and troubleshoot issues, and manage cases through resolution. The advocate builds customer relationships through proactive communication, timely updates, and dependable follow-through. Working in partnership with cross-functional teams, the Customer Success Advocate supports issue resolution, assists during critical production or go-live situations, and contributes to improvements in the customer support experience. The position is part of a collaborative team focused on continuous learning, accountability, thoughtful problem-solving, and respect for customer security requirements. It requires access to customer data, and the successful candidate must be a U.S. citizen. SAP NS2 does not offer visa sponsorship for this role.
Requirements
- Customer-facing support experience and a commitment to excellent customer service.
- Strong written and verbal communication skills, with the ability to engage effectively with varied audiences.
- Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills.
- Strong organizational skills, attention to detail, and focus on quality.
- Ability to prioritize work, meet structured timeframes, and deliver results under pressure.
- Proactive and accountable approach to independently managing assigned work.
- Experience using customer relationship management tools or a similar case-management system.
- Agentic AI day-to-day practice.
- AI adoption capability.
- Must be a U.S. citizen.
- Access to customer data is required for this position.
Responsibilities
- Deliver high-quality support to customers and internal teams.
- Help users navigate customer portals.
- Investigate and troubleshoot customer issues and challenges.
- Manage cases through resolution.
- Build customer relationships through proactive communication, timely updates, and dependable follow-through.
- Partner with cross-functional teams to support issue resolution.
- Assist during critical production or go-live situations.
- Contribute to improvements in the customer support experience.
Benefits
- SAP describes its benefits as including additional benefits subject to applicable plan terms and policies; the posting refers applicants to SAP North America Benefits for details.
- SAP highlights health and well-being and flexible working models.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
