Customer Success Advocate

Esri•Redlands, CA

8d•$19 - $33•Onsite

About The Position

Join Esri as a Customer Service Representative and help deliver exceptional experiences for customers worldwide. This role serves as a trusted partner to customers, supporting seamless interactions and operational excellence through problem-solving, attention to detail, and collaboration across teams. The position offers opportunities for professional growth and advancement within Customer Service and across the organization. The role manages customer inquiries and the full order lifecycle, coordinates with internal departments to resolve complex issues, and contributes to process improvements that increase efficiency and customer satisfaction. It also requires staying current on systems and best practices to provide informed guidance as customer needs evolve.

Requirements

At least 1 year of professional or customer service experience in a similar position supporting similar responsibilities.
Effective communication, prioritization, and multitasking skills, with strong attention to detail and experience in a fast-paced environment.
Ability to use resources to research issues and manage complex customer inquiries.
Customer-oriented approach and a high level of professionalism.
Ability to learn new concepts and software programs quickly, retain large amounts of information, and adapt as priorities change.
Experience with Microsoft Office Suite.
High school diploma or equivalent.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Nice To Haves

Bachelor’s degree in business or a related field.
Minimum typing speed of 35 words per minute.
Knowledge of SAP and Salesforce.
Basic knowledge of Microsoft Excel.

Responsibilities

Serve as the primary point of contact for customer inquiries, providing timely, accurate, and personalized support.
Manage all stages of the order process, from initiation through fulfillment, maintaining precise records and following organizational standards.
Partner with internal departments to resolve complex issues, share insights, and provide comprehensive solutions to customers.
Analyze processes, identify opportunities for improvement, and contribute to initiatives that enhance efficiency and customer satisfaction.
Stay informed about systems and best practices to provide knowledgeable guidance and support changing customer needs.